The Van Driver / Labourer will provide practical, hands-on support to Technicians, Trainee Technicians and wider site teams in the restoration, drying, cleaning and investigation of buildings and contents affected by water, fire, mould and other contaminants.

The role will involve driving company vehicles, transporting equipment and materials, assisting with restoration works and supporting site teams to ensure jobs are completed safely, efficiently and to a consistently high standard.

The successful candidate will work both independently and as part of a team, demonstrating a reliable and flexible approach to supporting restoration projects and delivering excellent customer service.

Key Responsibilities

• Drive company vehicles safely and responsibly to transport equipment, materials and personnel to and from customer sites, where required.
• Load and unload equipment, tools, materials and customer contents, ensuring items are handled safely and securely.
• Assist Technicians and Trainee Technicians with onsite restoration, drying, cleaning and decontamination works.
• Deliver and collect equipment, products and materials from customer properties, company premises, warehouses and other locations as required.
• Assist with the installation and removal of drying equipment in properties affected by water damage.
• Support the preparation and cleaning of buildings affected by water, fire, mould and other contaminants.
• Assist with the removal of damaged building materials and affected contents where authorised.
• Safely pack, transport and store customer contents for restoration or storage.
• Assist with cleaning and decontamination of affected contents at customer sites or company premises.
• Ensure equipment and materials are loaded, secured, transported and unloaded correctly.
• Check equipment returned from completed jobs, ensuring it is accounted for, cleaned and returned to the appropriate storage area.
• Maintain company vehicles in a clean, tidy and roadworthy condition.
• Complete and report vehicle checks in accordance with company procedures, promptly reporting defects, damage or maintenance requirements.
• Monitor vehicle stock, equipment and consumables, reporting shortages and assisting with replenishment.
• Maintain clean, tidy and organised working environments, including vehicles, warehouses and customer properties.
• Follow instructions from Technicians, Trainee Technicians, supervisors and team leaders to ensure work is completed in line with agreed plans.
• Complete basic job records and other relevant documentation accurately, including delivery records, equipment movements and site information.
• Maintain safe working practices at all times and promptly report hazards, risks, accidents or incidents.
• Wear the appropriate personal protective equipment (PPE) and follow all company health and safety procedures.
• Handle customer property carefully and maintain confidentiality when dealing with customer information and personal belongings.
• Behave professionally and respectfully when working in customers' homes, commercial premises and other work locations.
• Provide practical assistance to other areas of the business when required, within the scope of the role.
• Participate in formal and on-the-job training to develop practical skills, knowledge and understanding of restoration operations.
• Contribute to maintaining and improving working practices, service quality and operational efficiency.

Knowledge & Experience

The successful candidate should have:

• A good standard of education.
• A full, valid UK driving licence.
• Experience driving vans or other commercial vehicles, ideally in a work-related environment.
• Experience in labouring, manual handling, deliveries, removals, warehouse work or a similar practical role is desirable.
• An understanding of the importance of health and safety when working on customer sites.
• An awareness of safe manual handling techniques and the importance of using appropriate PPE.
• Experience communicating professionally with customers and colleagues.
• An understanding of the importance of handling customer property and confidential information appropriately.
• Willingness to learn about building restoration, drying, cleaning and decontamination processes.

Skills

• Safe and responsible driving skills.
• Good practical and manual handling abilities.
• Ability to load, unload and transport equipment and materials safely.
• Good communication and interpersonal skills.
• Basic computer literacy and the ability to complete simple job records.
• Good organisational skills and the ability to manage deliveries, collections and assigned tasks.
• Ability to follow instructions, procedures and agreed work plans.
• Ability to identify and report vehicle defects, equipment issues and potential site hazards.
• Good timekeeping and the ability to work to schedules and deadlines.
• Ability to work effectively as part of a team while also using own initiative when appropriate.

Personal Qualities & Abilities

We are looking for someone who can demonstrate:

• A reliable, hardworking and proactive attitude.
• A strong sense of responsibility when driving company vehicles and handling equipment.
• A positive attitude towards practical work and manual tasks.
• The ability to work effectively with Technicians, colleagues, customers and other site personnel.
• A professional, polite and respectful approach when working in customers' properties.
• Care and attention when handling customer belongings and company equipment.
• Flexibility to support changing workloads, site requirements and delivery schedules.
• A willingness to work in challenging environments, including properties affected by water, fire, mould and other contaminants, subject to appropriate training and safety controls.
• A commitment to health and safety, cleanliness and quality standards.
• Willingness to undertake training and develop skills within the restoration industry.
• Good timekeeping, punctuality and a flexible approach to working hours.

What the Role Requires

This is a hands-on, physically active role suited to someone who enjoys driving, practical work and working as part of a team. The successful candidate will support restoration projects by transporting equipment and materials, assisting with site preparation and cleaning, handling affected contents and providing general labouring support to Technicians.

The role involves regular manual handling, loading and unloading vehicles, travelling between locations and working in properties affected by water, fire, mould and other contaminants. Appropriate training, PPE and safety procedures must be followed at all times.

The successful candidate must be comfortable working in a customer-focused environment, taking instructions from colleagues and adapting to changing operational requirements. A full, valid UK driving licence and a responsible approach to vehicle safety are essential.

Key Attributes

Reliable | Practical | Safety-conscious | Team player | Professional | Customer-focused | Flexible | Organised | Hardworking | Willing to learn

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