Operations Director – Soft FM (Cleaning)

Location: West London

We are working with a leading, privately owned facilities management business to appoint an Operations Director to lead a major London-based region.

This is a senior leadership role within a growing organisation known for its strong client retention, internal progression, and long-term approach to building high-performing teams. The company delivers predominantly self-performed cleaning services alongside a range of soft FM solutions across commercial offices, transport hubs, education, healthcare, and manufacturing environments.

The Role

You will take full operational and commercial responsibility for a multi-million-pound portfolio, leading a team of Area Managers and frontline staff across a diverse client base.

Key responsibilities include:

• Full P&L ownership and financial performance of the region
• Leading, developing, and structuring operational teams
• Driving service delivery standards and client retention
• Supporting business growth through commercial awareness and bid input
• Managing performance, HR matters, and team accountability
• Working closely with senior leadership to shape regional strategy

About You

• Proven senior operations experience within soft FM / contract cleaning
• Strong commercial and P&L management capability
• Experience managing large, multi-site teams
• Comfortable handling HR, performance management, and team development
• A proactive, accountable leader who can operate autonomously
• Some exposure to sales or bid processes is advantageous