General Manager

Start: ASAP

Salary: €58.000 - €62.500

Languages: German and English

Area: Frankfurt - East

Do you know how to keep a hotel running like a well‑oiled machine, and you also know how to turn a lobby into the living room of the neighbourhood?

You love rooms, people and numbers in equal measure, this might be your next playground.

About the role

As General Manager of this lifestyle hotel, you own the full guest journey with a strong focus on Rooms (Front Office, Housekeeping, Guest Experience), while having full P&L responsibility for the property.

You lead a young, dynamic team on and off the floor, combining hands‑on presence with smart, data‑driven decision-making.

You’re not a “back‑office” GM – you’re visible in the lobby, jumping in at reception during rush hour, checking rooms before VIP arrivals and celebrating wins with your team.

What you’ll do

• Take full responsibility for hotel performance: rooms revenue, costs, GOP and guest satisfaction.
• Lead, coach and inspire a young, international team across Front Office, Housekeeping and supporting departments, creating a fun, inclusive and high-performance culture.
• Shape and optimise the Rooms operation: check‑in/check‑out flow, room standards, cleanliness, maintenance follow‑up, upselling and guest communication.
• Drive a “hunter mindset” for business in cooperation with Sales & Revenue: know your market, your competitors and your target guests.
• Own the budget and forecasts, keep an eye on KPIs (ADR, RevPAR, occupancy, review scores) and react fast when numbers move.
• Be present on the floor at peak times – mornings, arrivals, events – and step in where needed.
• Champion the lifestyle brand: activate the lobby, support events, build local partnerships and make the hotel a favourite hangout for guests and locals.

Who you are

• Experienced hotel leader (e.g. Rooms Division Manager / Operations Manager / GM) with a strong Rooms background.
• Confident running full P&L, comfortable with budgeting, cost control and commercial decisions.
• Natural people leader for young, dynamic teams – you coach, support and give clear feedback while keeping the vibe positive.
• Hands‑on and “on stage”: you like being with guests and teams more than sitting behind a desk.
• Passionate about lifestyle hospitality: design, community, local experiences and fresh ideas, not just “heads in beds”.
• Strong knowledge of the Frankfurt hotel market is a big plus; German and English are your daily languages.