Service Advisor
Location: Epsom
Salary: £32,000 Basic + Bonus | £40,000 OTE
Hours: Monday-Friday, 8:00am-6:00pm, with a 1-hour lunch break
Saturday: 1 in 4 Saturday mornings
Job Type: Full-Time, Permanent

Experienced Service Advisor - £40,000 OTE | Excellent Benefits | Career Development

Are you an experienced Service Advisor looking for your next opportunity with a well-established, family-run automotive business that genuinely values its people?
We're recruiting for an experienced, customer-focused Service Advisor to join a professional and busy aftersales team in Epsom. Offering a £32,000 basic salary plus bonus, with the potential to earn £40,000 OTE, this is an excellent opportunity for someone who enjoys delivering outstanding customer service and wants to develop their career within a supportive dealership environment.

You'll be the main point of contact for customers throughout their vehicle's service and repair journey, working closely with technicians and workshop colleagues to ensure an efficient operation and an excellent customer experience.

The business has a strong family-focused culture, with a commitment to staff development, ongoing training and rewarding its employees.

What's on Offer?
·£32,000 basic salary plus performance-related bonus
·£40,000 OTE achievable when performance targets are met
·22 days' annual holiday
·Your birthday off
·1 in 4 Saturday mornings
·Cycle to Work scheme
·Discounted labour on your own vehicle
·Exclusive discounts on new and used vehicles
·Discounts on servicing, parts and accessories
·Employee referral reward scheme
·Company pension scheme
·Life assurance for eligible pension scheme members
·24/7 employee support covering wellbeing, mental health, legal and financial guidance
·Occupational health services
·Long-service rewards and additional holiday entitlement with service
·Ongoing training and manufacturer accreditation
·Genuine opportunities for career development and progression

The Role

As an Experienced Service Advisor, you'll play a key role in delivering an excellent customer experience while ensuring the smooth running of the aftersales department.
Your responsibilities will include:
·Welcoming customers and managing service, maintenance and repair enquiries both face-to-face and over the telephone
·Booking vehicles into the workshop and managing appointments effectively
·Preparing job cards and accurately recording customer concerns and vehicle requirements
·Liaising with technicians and workshop control to coordinate jobs and monitor repair progress
·Keeping customers informed throughout the repair process and managing expectations
·Explaining completed work, repair recommendations, costs and timescales
·Identifying opportunities to promote additional work, service plans and maintenance products
·Arranging vehicle handovers and explaining completed work to customers
·Assisting with warranty administration and ensuring relevant documentation is completed accurately
·Maintaining accurate customer and vehicle records using dealership management systems
·Working towards customer satisfaction and departmental performance targets
·Supporting colleagues to ensure a smooth and efficient aftersales operation

About You
We're looking for an experienced Service Advisor who is confident working in a busy dealership environment and takes pride in delivering excellent customer service.
Ideally, you'll have:
·Previous experience in an automotive Service Advisor or Aftersales Advisor position
·Excellent customer service and communication skills
·Confidence managing customer expectations and handling enquiries professionally
·Strong organisational skills and the ability to manage a busy workload
·A good understanding of vehicle servicing, maintenance and repair processes
·The ability to liaise effectively with technicians and workshop colleagues
·Commercial awareness and confidence identifying additional sales opportunities
·Strong administration and attention to detail
·Good IT skills and experience using dealership management systems
·A positive, professional and team-focused attitude
Experience with  Kerridge systems would be advantageous but is not essential.

Training & Development
The business is committed to developing its employees and promoting from within.
You will receive ongoing support and training, with the opportunity to complete relevant manufacturer Service Advisor accreditation within your first 12 months. Training includes online learning and further development to help you build your product knowledge and progress within the aftersales environment.

Why Make Your Next Move?
This is an opportunity to join a successful, family-run automotive business with a long-standing reputation and a genuine focus on its employees.
You'll benefit from a competitive basic salary, achievable bonuses, excellent staff discounts and a supportive working environment where training and career development are encouraged.

If you're an experienced Service Advisor looking for a fresh challenge in Epsom, with the opportunity to earn £40,000 OTE and be part of a welcoming team, we'd love to hear from you.

Apply Today

Don't worry if your CV isn't up to date. Get in touch for a confidential discussion about the opportunity, earning potential and your next career move.