We are recruiting an Onsite Account Coordinator to help manage the daily delivery of a busy client account, providing support to both the client and workforce.  This role would suit someone who is highly organised, confident dealing with people and comfortable working in a fast-moving operational environment.  Previous experience is welcome, although full training will be provided.

• Salary: Up to £35,000 per annum
• Location: Solihull
• Hours: 40 hours per week (between 8:00am – 6:00pm)
• Contract Type: Permanent

Key Responsibilities

• Support the recruitment, registration and onboarding of new workers.
• Assist with the day-to-day coordination of the onsite workforce.
• Maintain regular contact with workers and support employee engagement.
• Monitor attendance, absence, staffing levels and key account performance measures.
• Build effective working relationships with temporary workers, supervisors and client representatives.
• Respond to worker queries and support the resolution of day-to-day issues.
• Maintain accurate records, systems and administration.
• Help ensure staffing requirements are met and service standards are maintained.
• Work closely with the wider recruitment, payroll and HR teams to support the smooth running of the site.

What You’ll Bring

• Strong communication and relationship-building skills.
• A flexible and responsive approach to supporting a workforce that operates across different shift patterns.
• Excellent organisational skills and attention to detail.
• Ability to manage several tasks and changing priorities.
• Confident using Microsoft Office and computer-based systems.
• A proactive, professional and service-focused approach.
• Ability to remain calm and effective in a busy working environment.

Previous experience in Administration, HR / Recruitment, or Customer Service would be beneficial but is not essential.