Customer Service Representative

Temporary Contract – 6 Months
Sandbach 

£25,500 - £27,000 per annum DOE 

Monday - Friday  - 9am - 5pm

We are currently recruiting for a Customer Service Representative to join a busy and fast‑paced environment on a temporary basis. This role is ideal for someone with strong communication skills and proven experience in customer service and complaint handling. 

Key Responsibilities

• Responding to customer enquiries via phone, email, and online channels in a timely and professional manner
• Assisting customers with general enquiries, order processing, and issue resolution
• Handling customer concerns and complaints through to resolution
• Identifying opportunities to upsell products or services while maintaining a customer‑focused approach
• Accurately recording customer interactions and updating internal systems
• Working closely with colleagues to ensure consistent service delivery
• Maintaining up‑to‑date knowledge of internal procedures and policies

Skills & Experience Required

• Strong verbal and written communication skills in English
• Proven experience handling customer complaints (minimum 1 year required)
• At least 3 years’ customer service experience
• Confident telephone manner with excellent phone etiquette
• Strong problem‑solving and analytical skills
• Ability to work independently and as part of a team
• High level of accuracy with data entry and record keeping
• Ability to work effectively in a fast‑paced environment

Contract Details

• Temporary role
• 6‑month contract
• In‑person position

Benefits

• Company pension
• Employee discount
• Health and wellbeing programme
• Sick pay

To apply or to discuss this role in more detail, please contact 01270 589943 or email leanne@kpir.co.uk.