Verelogic Ltd
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Senior IT Field Delivery Engineer (Permanent)

17 April by Verelogic Ltd

Job Location:
United Kingdom -Scotland -Tayside -Dundee City -Dundee
Salary:
£/annum

Role purpose:

To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.

Security clearance will be required for this role.

 

Key responsibilities:

  • Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support, retail equipment, and associated peripherals.

     

  • Complete customer rebuilds and configuration to desk.

     

  • Assist other engineers in the delivery of service to our customers.

     

  • Cover site roles where required due to planned or unplanned absence.

     

  • Achieve the dynamic KPI targets set for your role.

     

  • Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements.

     

  • Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation.

     

  • Will be able to carry out IMAC projects with little supervision and lead as and when required.

     

  • Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard.

     

  • Carry out any other reasonable request from your line management.

     

  • Participate in 24/7 coverage via a rota system.

     

  • Work a certain amount of overtime when required to do so.

     

  • Practice 'Quick Win' processes.

     

  • Act as a mentor to other engineers when required.

     

  • Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace.

     

  • Will maintain company assets to keep them in good working order and good general condition.

     

  • Be familiar with customer policies and processes where applicable.

     

 

Skills and experience:

  • Must always be professional and presentable.

     

  • Must have a full UK driving licence.

     

  • Must have excellent customer-facing skills.

     

  • Will be required to be self-motivated with good organisational skills and can work unsupervised.

     

  • Must possess or can obtain relevant technical certifications.

     

  • Must possess at least the CompTIA A+, CompTIA Server+ qualifications, or have the equivalent knowledge/experience.

     

  • Must possess the ability to work at height and undertake varied manual handling activities.

     

  • Will display positive behaviours that support team productivity.

     

  • Must have a high standard of communication and interpersonal skills to support colleagues and team members.

     

 

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