Service Advisor / Aftersales Advisor
Location: Bristol
Salary: Competitive, depending on experience
Job Type: Full-Time, Permanent
 
Looking for a role where your customer service skills really make a difference? This is an excellent opportunity for a Service Advisor to join an established automotive dealership and become the key point of contact for customers throughout their vehicle's service and repair journey.
 
If you're organised, customer-focused and passionate about delivering an exceptional experience, this role offers the opportunity to build a long-term career within a professional dealership environment, with manufacturer-led training and career development available.
 
What's in it for You?
·Competitive salary depending on experience
·Generous holiday allowance
·Additional holiday day for your birthday
·Contributory pension scheme
·Life assurance
·Employee Assistance Programme
·Manufacturer-led training and career development
·Car benefit scheme
·Servicing, parts and accessory discounts
·Established dealership environment
·Long-term career development opportunities
 
The Role
As a Service Advisor / Aftersales Advisor, you will be responsible for managing customers throughout the service and repair process, ensuring they receive a professional and positive experience from initial enquiry through to vehicle collection.
Your responsibilities will include:
·Managing service telephone and walk-in enquiries
·Understanding and qualifying customer service requirements
·Establishing and agreeing the work to be carried out with customers
·Managing workshop capacity and loading vehicles onto the workshop system
·Coordinating vehicle handovers and associated administration
·Keeping customers informed throughout the service and repair process
·Explaining completed work and ensuring customers understand the work carried out
·Obtaining appropriate customer authorisation for additional work
·Liaising with management to resolve customer concerns or dissatisfaction
·Maintaining excellent product and service knowledge
·Following dealership processes, standards and safe working practices
·Delivering a consistently high level of customer service
 
About You
The ideal Service Advisor will have:
·Previous experience within a Service Advisor, Aftersales or automotive customer service role is desirable
·A highly customer-focused approach
·Excellent face-to-face and telephone communication skills
·Ability to quickly build strong relationships with customers
·Excellent organisation and attention to detail
·Ability to manage multiple customers and priorities in a busy environment
·A professional and confident approach
·Passion for delivering an exceptional customer experience
·Ability to work effectively as part of a team
 
Apply Today
 
If you're an experienced Service Advisor / Aftersales Advisor looking for your next opportunity within an established automotive dealership, this could be an excellent move for your career.
 
Apply today to find out more. Don't worry if your CV isn't up to date - get in touch and we can work that out later.