Store Manager | Northlight Brierfield | Full Time | £35,000 per annum

Our client is seeking an experienced and enthusiastic Store Manager with warmth, confidence and excellent customer service skills. The successful candidate will be proactive, ready to hit the ground running and motivated to take on the challenge of running an established coffee shop with a strong team in place.

The Role

As Store Manager, you will take responsibility for the day-to-day running of the coffee shop, leading and developing a team of 8 while driving sales, profitability and customer service.

You will work alongside the Assistant Manager and Head Barista as part of the management team, with responsibility for recruitment, training and performance management.

The role is 45 contracted hours per week, with varied shifts Monday to Sunday. The store opening hours are:

• Monday to Friday: 7:00 am–6:00 pm
• Saturday: 7.30 am–6:00 pm
• Sunday: 8:00 am–5:00 pm

Early starts, closing shifts and weekend work are shared fairly amongst the management team. Bank Holiday working is required, with flexibility around the rota provided the needs of the business are met.

Key Responsibilities

• Take responsibility for the day-to-day running of the coffee shop
• Lead, motivate and manage a team of 8
• Recruit, train and manage the performance of team members
• Work alongside the Assistant Manager and Head Barista
• Drive sales and profitability
• Monitor and achieve key KPIs including net sales, year-on-year growth, product availability, customer reviews and wait times
• Maintain product availability at 98.5%
• Maintain a customer review target of 4.75 stars
• Maintain a target wait time of 3 minutes
• Deliver excellent customer service and professionally handle customer complaints and escalations
• Ensure high standards of quality, cleanliness and food safety are maintained
• Manage stock ordering and availability
• Create and manage staff rotas to meet the needs of the business
• Motivate the team and maintain high levels of staff engagement
• Ensure the store operates efficiently during busy periods
• Work flexibly across opening, closing, weekend and Bank Holiday shifts as required

Requirements

Essential

• Previous management experience within the coffee or food service industry
• Strong customer service skills
• Positive attitude and strong communication skills
• Ability to motivate and lead a team
• Proactive approach with the ability to hit the ground running
• Ability to work in a fast-paced environment
• Ability to multitask and stay focused
• Flexible approach to working hours and rotas
• Adaptable and open to different ways of working

Desirable

• Experience working towards sales and operational KPIs

What’s In It For You

• £35,000 per annum
• 45 contracted hours per week
• Xmas bonus
• Pension contribution after 3 months
• 24 days' holiday, with Christmas Day as a mandatory day
• Complimentary meal each day from Black Sheep Coffee
• Discounted self-storage
• Free parking
• Staff events
• Staff competitions with prizes
• Full training provided
• Additional training available based on skill set

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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