Our client is currently recruiting an IT Service Desk Analyst who provide first line IT technical support to associates , in terms of hardware , software , and operational problems.

Responsibilities

• First line IT technical support: general support of users on the Windows/Linux network
• Actively communicate with users through system in order to keep them up-to-date on their support requests
• Prioritising and/or escalation of tickets

• Build , deploy , configure, troubleshoot , and fix computers for end users
• Maintain end user hardware I software as required, including mobile/desktop phones, printers, barcode scanners, laptops, desktop PCs
• Maintain inventory of end user hardware / software in asset management systems
• Create and maintain documentation and SOP ' s for 1 st line IT technical support processes
• General network administration

Experience

• Experience of Service Desk/desktop support in a Windows environment
• Windows Server, Active Directory Network Administration
• Exchange Server, MS Office 365 services skills and experience
• Microsoft Certification , SQL Server , Linux, Network troubleshooting (TCP/IP, LAN, WAN etc.), O365, Ivanti ITSM, firewalls/ VPN would be desirable
• ERP experience would be an advantage, SAP in particular

Please note this will be a hybrid role - 3 days onsite, 2 days home

This is an excellent opportunity to join a successful global business.  If you are interested in this role, please send your most recent CV to the address supplied.

Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles. Brightwork (part of the Staffline Group), do not charge any recruitment or job-seeking fees at any stage of the hiring process.