Field Service Engineer

Location: London & Surrounding Areas (Within the M25)
Job Type: Full Time
Salary: £36,000–£38,000 Basic (£52,000 OTE including overtime opportunities)

Looking for a role where your technical skills are valued, your work makes a real impact, and you can represent a leading engineering team supporting some of the biggest names in hospitality?

Our client is a leading provider of refrigeration and catering equipment solutions, committed to delivering exceptional service and innovative products to clients. They pride themselves on their professional team and customer-focused approach.

The Role

As a Field Service Engineer, you will be responsible for servicing, diagnosing faults, repairing, and maintaining ice cream, milkshake, coffee, refrigeration, and catering equipment for major hospitality customers, including KFC. Around 20% of service calls involve refrigeration faults, with the remaining work focused on fault finding, repairs, and resolving equipment operating issues.

This is a Monday–Friday field-based role, with occasional weekend work required from time to time. The role offers door-to-door travel, covering London within the M25 area as part of a growing engineering team. Candidates should be based within a suitable commuting distance of London.

The role requires a flexible and proactive approach to delivering high-quality, cost-effective repairs and maintenance on a range of equipment supplied and serviced by the company.

You will work independently and collaboratively, providing a professional and reliable service while maintaining high standards of customer satisfaction, communication, and workmanship.

Key Responsibilities

• Attend customer premises to service, maintain, and commission refrigeration and catering equipment to a high standard
• Achieve a high first-time fix rate and minimise recalls through efficient use of labour and parts
• Demonstrate a positive and adaptable approach to service calls and workload, aligned with business needs
• Liaise with customers to ensure satisfaction and identify potential future business opportunities
• Contribute suggestions to improve maintenance and repair practices
• Identify and signal commercial opportunities to the Sales department
• Respond promptly to service requests as directed by the Service Centre
• Comply fully with company policies and Health & Safety guidelines
• Maintain clear and professional communication at all times
• Provide feedback and support to fellow engineers, supervisors, and call allocators
• Carry out any other duties as directed by service management

Requirements

Essential

• Proven experience in a field-based engineering role
• F-Gas qualification
• Strong electrical and mechanical fault-finding skills
• Good refrigeration knowledge and experience
• Relevant experience working with commercial catering or refrigeration equipment
• Strong diagnostic skills with a logical approach to fault finding and problem solving
• Ability to use electrical test equipment and diagnose electrical faults, including components such as 3-phase contactors
• Ability to work independently while also contributing effectively as part of a team
• Strong customer service skills with a professional and personable approach
• Excellent communication and interpersonal skills
• Good organisation and time management skills
• Commitment to delivering high-quality workmanship and customer satisfaction

Desirable

• Experience as a Catering Engineer, Field Service Engineer, Service Technician, or Refrigeration Engineer
• Experience servicing ice cream, milkshake, coffee, and commercial catering equipment
• Electrical Safety qualification
• Experience working within hospitality or customer-facing environments

What’s In It For You

• £400 per month London Weighting
• Company van provided
• 40 hours per week, plus 10 hours of overtime per week required
• 24 days plus bank holidays
• Time and a half and double time pay for overtime and bank holiday work

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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