The ideal candidate will lead daily Front Office operations, deliver exceptional guest experiences, and ensure seamless coordination between the Front Desk and Dining Room teams. This position plays a vital role in upholding the highest service standards while creating a warm, anticipatory, and personalized guest journey

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• Lead daily Front Office operations while maintaining Forbes-level service standards
• Serve as a strong ambassador for the property, welcoming overnight and dining guests with warmth and professionalism
• Oversee front desk and valet operations, ensuring daily checklists and standards are met
• Check guests in and out, answer calls and emails, relay guest requests, and manage reservations
• Strategically assign dining room seating to maximize flow and guest experience
• Collaborate closely with Dining Room, Culinary, Housekeeping, and Engineering teams
• Monitor staffing levels and assist with scheduling to meet operational demands
• Manage department financial responsibilities including budget tracking, labor management, and supply PAR levels
• Resolve guest concerns promptly and professionally, taking full ownership of issues
• Print and distribute daily reports, communicating VIP arrivals, special requests, dietary restrictions, and billing instructions
• Maintain lobby, valet, and public areas to ensure cleanliness and presentation standards
• Provide coaching, accountability, and constructive feedback to Front Office team members
• Demonstrate proficiency in Resortsuite and Tock systems
• Maintain thorough knowledge of the property, its history, amenities, and surrounding area

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• 2–3 years of Front Office leadership experience• 1–2 years of experience within a 4- or 5-star luxury property• Flexible schedule including weekends and holidays• Proficiency in Microsoft Office• Excellent verbal and written communication skills• Professional presentation and polished demeanor