Office Manger

Location: Stoke-On-Trent
Salary: Up to £40,000 DOE per annum
Hours: Monday to Friday - 8:00am - 4:30pm or 7:30am - 4:00pm

Role:

Our client is seeking an experienced and proactive Office Manger to oversee the daily operations of the Customer Services and Order Processing functions. This role is responsible for ensuring operational efficiency, effective resource management, and continuous improvement, while aligning departmental activity with wider organisational goals.

The successful candidate will take a hands-on approach to leadership, supporting teams day-to-day while driving performance, improving processes, and delivering a high level of service.

Key Responsibilities

• Oversee and manage the daily operations of the Customer Services and Order Processing teams, ensuring alignment with strategic objectives
• Drive continuous improvement by implementing efficient processes and performance-enhancing strategies
• Coordinate and strengthen support services to ensure smooth communication and collaboration between departments
• Analyse operational data to develop action plans, set departmental goals, and monitor KPIs
• Work closely with cross-functional teams, including Sales, to streamline workflows and improve overall business performance
• Prepare and present operational reports to senior management, highlighting performance, risks, and opportunities for improvement
• Provide hands-on operational support to teams as required

Skills & Experience Required

• Degree qualified in Business Administration or a related discipline (or equivalent experience)
• 3-5 years' experience in operations management or a similar leadership role
• Strong leadership skills with the ability to motivate, develop, and support teams
• Excellent communication skills, with the ability to build rapport with stakeholders at all levels
• Highly analytical, with strong problem-solving and decision-making abilities
• Proficient in data analysis, reporting, and project management
• Process-driven with a continuous improvement mindset
• Hands-on, adaptable, and willing to learn new systems and processes
• Strong IT skills
• Familiarity with health and safety regulations and best practices

If you are interested in this position please apply directly or email your CV over to MariaP@kpir.co.uk You can also call Maria on 01270589943.

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