Director of Operations – Downtown Calgary

100-110K + Benefits, PTO, Relocation
Location: Calgary, AB | Employment: Full-time | On-site

We are seeking a Director of Operations to lead and oversee hotel operations, ensuring exceptional guest experiences while driving financial performance. This role partners with the General Manager to set strategy, mentor leadership teams, and maintain high operational standards.

Key Responsibilities:

• Lead, coach, and mentor hotel staff to foster a culture of excellence and service.
• Ensure adherence to operational standards, policies, and procedures.
• Analyze daily, weekly, and monthly property operations to identify improvement opportunities.
• Participate in strategic planning, budgeting, and revenue optimization.
• Support HR initiatives, including recruitment, performance management, and employee development.
• Ensure compliance with health, safety, and regulatory standards.

Qualifications:

• Diploma, degree, or equivalent experience in hospitality management.
• 5+ years in progressive hotel management roles.
• Strong leadership, organizational, and communication skills.
• Experience in coaching, mentoring, and developing teams.
• Previous experience in a major hotel brand is an asset