Parts Advisor – Toddington Salary circa 24k

Clemence Rogers are currently recruiting for a Parts Advisor to be based in Toddington

Accountabilities

Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering

Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for Vehicle Off Road (V.O.R.) orders to be raised

To make up customer orders for despatch as required ensuring that they match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced and despatched as scheduled and that the customer is kept fully informed of progress or of any problems

Ensure that the image and levels of customer service within the department is in line with company standards

Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the job holders immediate supervisor

Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to

Handle all internal and external customers and suppliers with courtesy and ensure the brand experience is delivered to all contacts at all times

Adhere to Health & Safety Policies and Procedures at all times.

Knowledge, Skills & Experience required for the job

An In depth understanding of the Mercedes - Benz process stages relevant to the role

Basic working knowledge of Vehicle Technology

An appreciation of our customers, the environment in which they operate and the direct impact we can have on their business.

Good telephone answering / interpersonal skills

Ability to work under pressure and alone for extended periods

Stock control experience

The ability to sell the benefits and experiences of Mercedes – Benz genuine fitted parts

To be able to work in an organised & methodical manner in a fast moving environment, ensuring that all daily tasks are completed.

To be able to effectively communicate to customers and colleagues both oral and written.

To have questioning, listening & information gathering skills

To be able to modify your approach in specific circumstances to ensure a positive outcome

Ability to identify customers needs & propose appropriate solutions

Negotiation skills - gain agreement on proposed course of action

Basic knowledge of Word, Excel & Outlook applications & general computer literacy