IT Systems Engineer 

Location: Dagenham, East London
Job Type: Full-Time, Permanent
Hours: 40 hours per week, Monday–Friday
Working Pattern: Fully On-Site
Salary: Competitive + Excellent Benefits

The Opportunity

An exciting opportunity has arisen for an experienced IT Systems Engineer to join a world-class film and television production facility in Dagenham, East London.

Working within a modern, fast-paced technical environment, you will provide 2nd and 3rd line IT support, ensuring the smooth operation of IT infrastructure, systems and networks across the business.

Key Responsibilities

• Provide 2nd and 3rd line technical support, troubleshooting hardware, software and network issues.

• Administer Active Directory, Group Policy, Microsoft 365, Exchange and Teams.

• Manage user accounts, security permissions, onboarding/offboarding and device enrolment.

• Support Windows operating systems, Mac devices and Azure Cloud environments.

• Install, configure and maintain network printers, wireless devices and mobile technologies.

• Manage patching and updates across servers, desktops and Mac devices.

• Support LAN/WAN networking, routers, IP telephony and network infrastructure.

• Liaise with third-party suppliers and assist with complex technical escalations.

• Maintain accurate IT documentation, procedures and troubleshooting guides.

Skills & Experience Required

• Proven experience in 2nd/3rd Line IT Support, IT Systems Engineering or Desktop Support.

• Strong knowledge of Windows environments, Active Directory and Group Policy.

• Hands-on experience with Microsoft 365, Exchange, Teams and Azure.

• Understanding of SQL, LAN/WAN networking and IT security permissions.

• Confident troubleshooting hardware, software, printers and network-related issues.

• Excellent communication, organisational and problem-solving skills.

• Flexible, proactive approach with the ability to work independently and as part of a team.

• Full clean UK driving licence and valid passport for occasional travel between sites and potential European visits.

Salary & Benefits

• Competitive salary

• 25 days' annual leave plus bank holidays

• Private health insurance

• Excellent pension scheme

• Life insurance

• Annual discretionary bonus

• Opportunity to work within a state-of-the-art film and television production environment

Interested?

If you're an experienced IT Systems Engineer or 2nd/3rd Line Support Engineer looking for an exciting new opportunity in East London, we'd love to hear from you.

Apply today!