Client Account Manager

Location: Windsor
Salary: Competitive subject to experience 
Job Type: Full-time, Permanent
Working Hours: Monday to Friday (40 hours per week) 

About the Role

Vanta Staffing are recruiting for a Client Account Manager to join a well-established business based in Windsor. Experience within a print, manufacturing or production environment is highly desirable

This is an excellent opportunity for a highly organised, customer-focused professional with experience in account management, customer service or a similar client-facing role.

You will take responsibility for managing client relationships, coordinating customer requirements and ensuring a consistently high level of service. Working closely with internal departments, you will oversee customer orders, resolve queries, monitor performance and identify opportunities to improve processes and strengthen client relationships.

The ideal candidate will be proactive, commercially aware and comfortable working in a fast-paced environment where accuracy, communication and attention to detail are essential.

Key Responsibilities

• Build and maintain strong relationships with existing clients.

• Act as the main point of contact for customer enquiries, requests and account activities.

• Understand client requirements and ensure orders are processed accurately and within agreed timescales.

• Liaise with internal teams to coordinate, schedule and prioritise customer orders.

• Identify opportunities to develop accounts and improve customer satisfaction.

• Monitor account activity, performance and progress against agreed targets.

• Manage customer complaints and ensure issues are resolved promptly and professionally.

• Prepare regular performance reports and monitor client stock levels.

• Organise and attend internal meetings and client reviews.

• Maintain accurate account records and ensure procedures are followed.

• Identify opportunities to improve processes, customer service and operational efficiency.

• Work collaboratively with colleagues across different departments to deliver excellent outcomes for clients.

About You

We are looking for someone who is organised, commercially aware and passionate about delivering excellent customer service.

The successful candidate will have:

• Previous experience in a client-facing role, ideally in account management or customer service.

• Excellent communication and relationship-building skills.

• Strong attention to detail and a methodical approach to work.

• The ability to manage multiple priorities and meet deadlines in a busy environment.

• Strong problem-solving skills and a proactive approach to resolving issues.

• Good IT skills, particularly Microsoft Office, including Excel, Word and PowerPoint.

• The ability to work independently while contributing positively to a team.

• A willingness to learn new systems, products and processes.

• A professional, positive and customer-focused attitude.

Desirable experience:

• Experience within a print, manufacturing or production environment.

• Experience coordinating customer orders and working with operational teams.

• Familiarity with account reporting, stock management or performance monitoring.

• A-level or degree-level education.

What's on Offer?

• Full-time, permanent employment.

• Monday to Friday working pattern.

• 25 days' annual leave plus bank holidays.

• Pension scheme.

• Life assurance and income protection.

• Employee Assistance Programme.

• Enhanced maternity and paternity pay.

• Cycle-to-work scheme.

• On-site facilities and parking.

• Employee referral scheme.

• Opportunities for training, development and career progression.

How to Apply

If you are an organised and motivated professional who enjoys building client relationships, coordinating activities and delivering excellent service, we would love to hear from you.

Apply today with your up-to-date CV to be considered for this opportunity.

Vanta Staffing are working as a recruitment agency for this position