Location: Hinckley, LE10 3BQ
Shift Pattern: 4 days on, 4 days off, 07:00–19:00
Pay Rate: £13.71 per hour
Contract Type: Ongoing Full-Time Position

About the Role

We are currently recruiting for a Fleet Administrator to join a busy Fleet Department based in Hinckley (LE10 3BQ).

This is a fast-paced, telephone-based administrative role involving a high volume of inbound and outbound calls, supporting drivers, dealing with vehicle breakdowns and processing transport-related documentation.

Previous call centre, transport, fleet or high-volume customer service experience is highly desirable.

Key Responsibilities

• Handling a high volume of inbound and outbound calls.

• Supporting drivers with breakdowns, vehicle issues and general queries.

• Liaising with breakdown and recovery providers and providing regular updates.

• Processing and maintaining transport and vehicle documentation.

• Recording breakdowns, delays and incidents accurately on internal systems.

• Liaising with drivers, depots, transport teams and external service providers.

• Monitoring ongoing breakdowns and following up until resolved.

• Updating fleet systems and databases accurately.

• Supporting the Fleet Department with general administrative duties.

Requirements

• Previous administration experience is essential.

• Call centre or high-volume telephone experience is highly desirable.

• Transport, fleet or logistics experience would be an advantage.

• Confident and professional telephone manner.

• Ability to remain calm and organised when dealing with breakdowns and urgent situations.

• Strong attention to detail and accuracy.

• Good communication and problem-solving skills.

• Competent in Microsoft Office and general computer systems.

• Ability to multitask and manage a busy workload effectively.

• Flexibility to work a 4-on, 4-off shift pattern.

Additional Information

• 4 days on, 4 days off, working 07:00–19:00.

• Ongoing, full-time opportunity.

• A telephone interview is required as part of the recruitment process.

• Immediate start available for the right candidate.

If you have strong administration skills, are confident handling a high volume of calls and enjoy working in a fast-paced transport environment, we would like to hear from you.