Your purpose (in a nutshell)

In your role you will support the Control Room Manager with the management and monitoring of the Inbound and Outbound Functions using the Sorter system. You will support the Hub, Systems & Yard Controller on all aspects of inbound and outbound operational management including the relevant training of Warehouse Operatives and Team Leaders.

You will be accountable for:

• Whilst on shift you will be responsible for inbound and outbound operations including throughputs, parcel presentation, productivity levels and achievement of forecasted CPU against budgeted targets.
• Analysing data and creating reports on required aspects of the business.
• Responding and resolving any queries from Client Manager.
• Supporting with the management of the Inbound and Outbound Gatehouse’s including any relevant queries from Shunters and Gatehouse Co-ordinators.
• Ensuring that all required reporting documentation is maintained and delivered to the required standard and timescales including hourly reports to the business.
• Supporting with the sortation training to Warehouse Operatives and Team Leaders.
• Ensuring investigations are undertaken and concluded for missed parcels.
• Ensuring the correct chutes are active on the sorter system and taking appropriate action should they not be.
• With the support of the Hub, Systems & Yard Controller you are responsible for all H&S, hygiene and quality audits including risk assessments and safe systems of work in your areas whilst on shift.
• Promoting and driving consistency to ensure the delivery of excellent Control Room standards.
• Lead by example in creating a high-performance people orientated culture within the Control Room that thinks inside the box.
• Whilst on shift you will be responsible for managing the Trunk Despatch board and trailer close-down times.
• Completing trailer details and ensuring sorter item count is reflected on manifests for each depart load.
• Supporting with the management of the Outbound Gatehouse including any relevant queries.
• Ensuring that all required reporting documentation is maintained and delivered to the required standard and timescales.
• Supporting with the training of all outbound processes on YMS to Warehouse Operatives and Section leaders.
• Ensuring the trunk despatch board matches the Section leaders’ boards to ensure consistency.
• Ensuring investigations are undertaken and concluded for missed parcels.
• Ensuring the correct chutes are active on the sorter system and taking appropriate action should they not be.

Working hours

Sunday - Thursday

19:00 - 04:00, with some flexibility needed

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL REQUIRE THE FOLLOWING:

Qualifications

• Good written and verbal English and maths skills
• PC literate

Knowledge and Experience

• Experience within logistics and distribution
• Intermediate-level Excel skills
• Ability to work independently and use your own initiative in a fast-paced, pressurised environment

Technical and People Skills

• Confident using internal systems and equipment
• Ability to give clear and concise instructions
• Assertive and confident communication style

Impact and Influence

• Ability to build strong working relationships with stakeholders
• Able to influence decisions through data

KEY ROLE INFORMATION

Reporting to: Hub, Systems & Yard Controller
Location: Coventry