Administrative Assistant
Location: Bournemouth
Salary: £27,000pa plus bonus opportunities
Hours: Monday–Friday, 8:30/9:00am–4:30/5:00pm
Contract: Temporary to Permanent

Our growing and well-established property services client is looking for a motivated and organised Administrative Assistant to join their friendly team.

You’ll provide day-to-day admin support, manage new leads and customer enquiries, coordinate appointments and contractor schedules, liaise with the wider team and take ownership of client relationships to ensure everything is followed through to completion.

We’re looking for someone who is reliable, proactive and organised, with excellent communication skills and a positive attitude. Previous admin or customer service experience is preferred, but property experience isn’t essential, as full training will be provided.

A great opportunity to join a supportive, growing business with excellent opportunities to develop and progress your career.

Key Responsibilities of the Administrative Assistant:

• Respond to all new leads immediately across phone, email, text and online enquiries
• New leads to be phoned within 5 minutes, with Checkatrade leads within 1 minute
• Book all new leads in for a survey
• Monitor email inboxes and CRM chat boxes, ensuring every enquiry receives a prompt response
• Coordinate appointments, site visits and contractor diaries
• Liaise with Project Manager to ensure the smooth running of jobs and surveys
• Take ownership of client relationships and ensure all requests and actions are followed through to completion
• Arrange technicians, surveyors and revisits as required
• Deal with customer complaints, ensuring they are logged, followed up and resolved
• Keep Go High Level and the bespoke CRM system fully updated and learn the systems to a high standard
• Maintain accurate customer and job records
• Keep on top of day-to-day office administration and tasks delegated by management
• Assist with invoicing, purchase orders and general financial administration
• Welcome clients and visitors and help keep the office tidy and organised
• Complete occasional office/client errands, such as dropping off certificates or guarantees and collecting printing

What we're looking for from the Administrative Assistant:

• Previous administration, customer service or office-based experience
• Strong organisational and time-management skills
• Excellent communication and interpersonal skills
• Excellent attention to detail
• Proactive, responsive and able to take ownership
• Confident speaking to customers and dealing with enquiries
• Ability to manage multiple tasks and prioritise effectively
• Comfortable using Microsoft Office, including Outlook and Word
• Confident learning new systems and processes
• Reliable, professional and keen to learn
• Previous experience within property services, construction, maintenance or a similar environment would be desirable but is not essential

What's on offer?

• A supportive and friendly working environment
• Full training and ongoing support
• Opportunity to develop your administrative and coordination skills
• The opportunity to join a growing and established business

If you're an organised and enthusiastic Administrative Assistant looking for your next opportunity and want to develop your career within a supportive property services business, we'd love to hear from you.

Click 'Apply Now' to take the next step in your career.

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