Workplace Host (Security Reception & Workplace Ambassador)-Temp

Location:

Edinburgh

Hours:

Full Time-6:30-18:30 Monday to Friday

Salary:

12.71ph

About the Role

We are seeking an enthusiastic, professional, and customer-focused Workplace Host to join our team. This unique hybrid role combines the responsibilities of a Security Receptionist and Workplace Ambassador, creating a welcoming, safe, and engaging environment for employees, visitors, and clients.

As the first point of contact for the workplace, you will deliver exceptional front-of-house service while supporting site security, visitor management, workplace experience initiatives, and day-to-day operational activities.

Key Responsibilities

Reception & Visitor Experience

• Provide a warm, professional welcome to all visitors, employees, and contractors.
• Manage visitor sign-in processes and issue visitor passes.
• Answer and direct incoming calls and enquiries.
• Maintain a clean, organised, and welcoming reception area.
• Coordinate meeting room bookings and support client visits.

Security & Access Control

• Monitor access control systems and ensure authorised entry to the building.
• Conduct security checks and report any incidents, risks, or concerns.
• Maintain accurate visitor and contractor records.
• Support emergency procedures, evacuations, and incident response when required.
• Liaise with security teams, facilities management, and building management.

Workplace Ambassador Duties

• Act as a visible and approachable presence throughout the workplace.
• Support workplace events, meetings, and employee engagement activities.
• Assist with workplace services, including meeting room setup and workspace readiness.
• Promote a positive workplace culture and excellent customer experience.
• Respond promptly to employee requests and workplace enquiries.

About You

We are looking for someone who:

• Has excellent customer service and communication skills.
• Presents a professional and approachable manner.
• Can remain calm and confident in a fast-paced environment.
• Has strong organisational and multitasking abilities.
• Demonstrates attention to detail and a proactive mindset.
• Is comfortable using workplace technology, visitor management systems, and Microsoft Office applications.
• Has previous experience in reception, security, hospitality, customer service, or workplace experience roles (preferred).