Sales Administrator

Location: Stone, Staffordshire (ST15)
Salary: £27,000 per year
Working Hours: Monday to Friday, 8:30am – 5:00pm

Overview of the Role

As a Sales Administrator, you’ll play a key role in managing sales enquiries and processing orders received via phone and email. You’ll ensure all tasks are completed in line with company policies and operational guidelines, while supporting sales initiatives and delivering excellent customer service that reflects the company’s values.

Main Duties

• Accurately handle incoming sales enquiries and orders, taking into account customer credit status and associated costs
• Provide timely updates to customers regarding order progress and outstanding requests
• Follow all Sales Office procedures as detailed in company manuals and guidelines
• Manage and maintain relationships with a designated portfolio of customers
• Identify and act on opportunities to support proactive sales efforts
• Ensure all pending enquiries are tracked and followed up efficiently
• Deal with customer queries, complaints, and credit requests using the appropriate systems
• Build strong customer relationships through a professional and helpful approach
• Keep Sales Representatives updated on any customer matters requiring their input
• Share relevant market insights with the National Sales Manager via the Sales Office Manager
• Review and process credit requests within agreed timeframes

If this opportunity is of interest, please apply directly or send your CV to MariaP@kpir.co.uk. For more information, you can contact Maria on 01282712230.

INDCOM