Role: Business Development Manager

The Position:

Responsible for the proactive management, development and growth of new & existing strategic client relationships and business streams, utilising a needs-based consultative selling process combined with superb account management skills. Primary responsible for the growth of key services, but also to contribute other new business opportunities.

Key Responsibilities:

Client Relationship

• Managing and prioritising business growth opportunities within an assigned strategic account base.

• Build and strengthen operational-level and senior level relationships across the customer base.

• Plan, organise and deliver in a timely fashion the day to day account management tasks required for highly satisfied customers & contractual compliance.

• Ensure that proposals, communications, business reviews and other interactions convey a highly professional image of the company at all times.

• Support the evolution of the company’s ‘value proposition’ and ‘differentiation’ at client and industry level.

• Administrate proposal activity within the CRM system, ensuring accuracy and timely reporting.

• Leading multi-functional teams to complete contract renewal responses & proposals.

• Complete customer due diligence, contract finalisation and operational roll out of new processes with the client, internal stakeholders and group legal.

• Represent the division and the company at client / stakeholder meetings, site visits, audits, presentations and other meetings as required.

• Develop & deliver a client engaged strategic account planning process that maximises opportunity, retention & profitable growth.

Business Management

• Engage with & manage internal operational-level and senior level relationships in respect to customer needs, service delivery, issue resolution and the evolution of our ‘value proposition’.

• Ensure the feasibility/sustainability/profitability of proposals in conjunction with internal departments.

• Support internal and external reporting as required.

• Ensure that company policies and procedures are complied with and in line with client & industry requirements. Where deficiencies are identified, initiate the appropriate corrective action.

Employee Engagement

• Provide direction, guidance and support to staff in the provision of services, helping to ensure they are able to carry out their roles efficiently and effectively.

• Create, maintain and enhance effective working relationships with all colleagues.

• Deliver internal training and presentations that effectively communicate clients and company requirements.

Health Safety and Environment

• Assist to embed a safety culture within the business to establish a secure and safe environment.

• In conjunction with the Health and Safety Team, establish & maintain relevant H&S approvals and other regulatory compliances relevant to industry & clients.

• Ensure personal compliance to the reporting procedure for accidents and near misses.

Personal

• Actively participate in the company’s appraisal programme.

• Develop own Personal Development and Sales Plan in line with agreed appraisal, taking responsibility for continued self-improvement.

• Participate and embrace the development opportunities within the organisation in line with the agreed appraisal objectives.

• Communicate effectively with colleagues within the division and across the company so that information is disseminated effectively and participate in sales forums and other project groups and meetings as required.

• Work with other divisions on best practice, new bids and ‘+1’ opportunities, ensuring growth for the business.

Skills and Attributes:

Experience

• Minimum of 3 years’ business development / account management experience working in a corporate environment with a track record of successful million £ plus contract management.

• Experience of selling complex/specialist services using a high degree of initiative, creativity and self-motivation.

• Proven track record in effective negotiating and influencing skills.

• Knowledge of the Restoration/Insurance industry desirable (but not essential).

Skills

• Amenable & approachable interpersonal skills.

• Commercial and financial acumen.

• Experience at interfacing at all levels throughout a client organisation.

• Superb and demonstrable influencing and negotiation skills.

• PC literate – understanding of how to use technology as a tool (Microsoft Office suite and internal systems).

• Communication and presentation skills of the highest level.

• Assertive, team player with the management skills required in challenging, pressured situations.

• Credibility and gravitas in internal and client situations.

• High degree of initiative & creativity.

Qualifications

• Professional qualifications associated with the role (Sales/Marketing/Business).

• Preferably degree level educated.

Other Attributes

• A flexible working approach involving the requirement to travel throughout the UK at short notice with occasional overnight stays. The candidate must have a “can-do” attitude and be able to produce high quality results under tight time scales.