Job title: Customer Support Administrator

Location: Hanley 

Hours: :  Monday to Friday 9.00am – 5.00pm (35 hours per week)

Salary: £30,000 per annum

Main duties:

• Provide administrative assistance to the team, including managing calendars, arranging meetings, and preparing necessary documents, presentations, and reports
• Assist customers with inquiries, order status updates, and product information. Address customer concerns or redirect them to appropriate sales representatives
• Manage and update customer and sales-related data. Ensure data accuracy and integrity by regularly reviewing and validating information
• Generate sales reports and performance metrics, including forecasting, sales analysis and activity reports. Consolidate data from various sources and present information in a clear and concise manner
• Provide administrative support to the sales team
• Develop an understanding of the company's products to effectively assist customers and support the sales team. Stay updated on product features, pricing, and industry trends
• Identify opportunities to improve sales processes, workflows, and efficiency. Provide recommendations for streamlining administrative tasks and enhancing overall sales support functions
• Collaborate with other departments, such as marketing and operations, to ensure alignment and smooth coordination of activities that impact sales. Act as a liaison between different teams, facilitating information exchange and resolving any interdepartmental issues

About yo

• Minimum 3 years customer service experience in a business to business environment
• Excellent Microsoft skills
• Customer focused
• SAP experience

Interested? Call Maria on 01782 712230 or email MariaP@kpir.co.uk

INDCOM