Job Title: Customer Service Administrator

Salary: £24,000 + Bonus

Location: Cheltenham

Are you someone who has experience within retail, hospitality or come from an office background? Are you someone who has a passion for design? Do you enjoy speaking with a variety of people? Based in Cheltenham, you will be dealing with a variety of customers and retail customers advising them on products, upselling and answering any questions and queries. You will also have excellent administration experience processing orders through the system. Working Monday – Friday 09.00 – 17.00 with occasional Saturdays during peak periods.

Benefits:

• Monthly bonus on top of your base salary.
• Holiday entitlement plus 8 bank holidays.
• Excellent career progression opportunities.
• Brilliant training provided.
• Friendly and sociable team.
• Pension scheme.
• Full induction.
• Funded social events and meals out.
• Christmas party.
• Employee discount.
• Onsite parking.

Roles and Responsibilities:

• Provide excellent customer service via phone and email and social media platforms.
• Liasing with suppliers and updating customers on delivery queries.
• Gaining product knowledge to advise customers.
• Processing customers orders online.
• Taking customer payments.
• Updating customer information onto customer CRM systems.
• Upselling on products.

Skills and Attributes:

• Customer Service experience within an office is beneficial but not essential.
• Understanding of different materials is beneficial but not essential.
• Highly organised.
• Ability to use different social media platforms.
• Self-motivated.

If this position is of interest, please apply to Elliottk@rerecruitment today. RE Recruitment act as an employment agency on behalf of the employer. If you don’t hear back within 5 working days, please take this as an unsuccessful application.

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