Staff & Account Coordinator
Location: Merthyr Tydfil
Pay: £13.12 per hour
Hours: 5:45am - 2:45pm, Monday to Friday
Break: 1-hour unpaid break

Your Time at Work

We are looking for a Staff & Account Coordinator to join our team and provide day-to-day support for our busy client site.

This is a varied, hands-on role combining staff coordination, recruitment, administration and client management. You will be an important point of contact for workers and will work closely with production managers to ensure the site is fully staffed and any issues are dealt with quickly and professionally.

Key responsibilities

- Carry out morning staff check-ins and attendance checks, following up on no-shows and attendance issues.
- Meet and bring new starters onto site, ensuring they know where to report and understand site procedures.
- Conduct inductions and onboarding for new workers.
- Support recruitment, including contacting candidates, arranging interviews and processing new starter information.
- Manage day-to-day relationships with workers and deal with queries, concerns and issues.
- Work closely with production managers and supervisors to understand staffing requirements and resolve operational issues.
- Act as a key point of contact between the client, workers and Staffline.
- Deal with staff issues professionally, including attendance, performance, shift allocation and general worker queries.
- Maintain accurate staff records, attendance information and account documentation.
- Prepare and maintain Excel spreadsheets, reports and staff lists.
- Use Microsoft Word, Excel, Outlook and other computer systems confidently.
- Support payroll and timesheet queries where required.
- Ensure Staffline and client procedures are followed correctly.
- Assist with recruitment campaigns and help maintain required staffing levels.
- Carry out other administrative and coordination duties required to support the account.

Working hours and flexibility:
The standard working hours are 5:45am to 2:45pm, Monday to Friday, including a 1-hour unpaid break.

Due to the nature of the role, the successful candidate must be flexible with working hours when required. There may be occasions when an earlier start, later finish or changes to working hours are necessary to meet the needs of the client and workforce.

Our Perfect Worker

We are looking for someone who is organised, confident and able to work effectively in a busy, fast-paced environment.
You will ideally have:
- Previous experience in recruitment, staffing, administration, HR or account coordination.
- Strong communication and people-management skills.
- Good administrative and organisational skills.
- Good working knowledge of Microsoft Excel, Word, Outlook and other IT systems.
- The ability to work accurately with spreadsheets, reports and large amounts of information.
- Confidence communicating with production managers, supervisors and workers.
- The ability to deal with difficult or unexpected situations calmly and professionally.
- Good attention to detail and the ability to prioritise tasks.
- The ability to work independently and take initiative.
- A flexible approach to working hours when operational requirements change.
- A professional and positive attitude.

What we offer

- £13.12 per hour
- Full-time position
- Monday to Friday
- Standard hours of 5:45am - 2:45pm
- 1-hour unpaid break
- A varied and people-focused role
- The opportunity to develop experience in recruitment, workforce coordination and account management
- The opportunity to work closely with both workers and senior client management
If you are organised, confident, good with people and comfortable working in a busy operational environment, we would love to hear from you.

Job Ref: 1MMT

About Staffline

Staffline is the UK's largest recruitment solutions partner, enabling over 35,000 people into good work every week. We operate at more than 420 customer sites across England, Scotland and Wales.

As one of the most established recruitment agencies in Nottingham with operations across the UK, we specialise in connecting businesses with temporary and permanent jobs across warehouse & logistics, food and drink, aviation, driving, technical & engineering, manufacturing & automotive and security.
Important Information

- Staffline and its subsidiaries do not charge any recruitment or job‑seeking fees at any stage of the hiring process.
- This job advert may not be copied, imitated, or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
- Our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.