Talk Staff Recruitment

Customer Support Administrator (Temporary)

28 July by Talk Staff Recruitment

Job Location:
United Kingdom -England -East Midlands -Nottinghamshire -Sutton in Ashfield
Salary:
£13.50 - £13.70/hour

We are working with a superb forward thinking business who are currently looking for an experienced individual within both areas of Customer Service and Administration to work within a small team and provide excellent customer service. The goal of the role is to increase customer satisfaction, loyalty, and retention and to meet minimum customer expectations and will provide an initial 12 months cover for maternity.

Within this position, you’ll be:

 

  • Taking customer phone calls, dealing with queries and handling complaints
  • Assisting with the completion of orders, identifying anything required and helping plan deliveries
  • Resolving customer complaints by providing appropriate solutions and alternatives within the time limits and following up to ensure a successful resolution
  • Keeping accurate records of customer interactions, processing customer accounts and archiving documents
  • Identifying and assessing customer needs to achieve satisfaction
  • Providing information on both product and services to resolve any emerging problems that our customer accounts might face with accuracy and efficiency
  • Ensuring excellent service standards are delivered to and maintain a high level of customer satisfaction

What our client is looking for:

  • People who are genuinely excited to help customers, are patient, empathetic and can communicate effectively
  • Experience in providing excellent customer service and support
  • Good time management skills and the ability to multi-task and prioritise are crucial
  • Strong telephone handling skills and active listening are important

This is a fantastic opportunity to join a market leading business within a pivotal role and excellent opportunities for progression are available to the successful person


Working Pattern and Pay

The working pattern for this role is Monday – Friday, working 37 hours per week ata pay rate between £13.50ph and £13.70ph depending on experience.

Despite this being initially a termporary role, there is a long term opportunity for development and excellent training wihtin a supportive team environment with the potential of a permanent role following an initial 12 Month period.

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Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Employment Business in relation to this vacancy.

See our website for more details and jobs available -http://www.talkstaff.co.uk/jobs

0115 697 2662

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Company Name: Talk Staff Group Limited t/a Talk Staff Recruitment (‘the Company’) Contact Details: Gary Parsons | A. 14 Bridge Street, Belper, Derbyshire, DE56 1AX | T. 01773 828 326 | E. gdpr@talkstaff.co.uk Topic: Data Protection Date: 24th May 2018 Version: 1.0 The Company is a recruitment business which provides work-finding services to its clients and work-seekers. The Company must process personal data (including sensitive personal data) so that it can provide these services – in doing so, the Company acts as a data controller. You may give your personal details to the Company directly, such as on an application or registration form or via our website, or we may collect them from another source such as a jobs board. The Company must have a legal basis for processing your personal data. For the purposes of providing you with work-finding services and/or information relating to roles relevant to you we will only use your personal data in accordance with the terms of the following statement. 1. COLLECTION AND USE OF PERSONAL DATA Purpose of processing and legal basis The Company will collect your personal data (which may include sensitive personal data) and will process your personal data for the purposes of providing you with work-finding services. The legal bases we rely upon to offer these services to you are: a) Entering into, or performing, a contract in order to perform obligations that we undertake in providing a service to you, or in order to take steps at your request to enter into a contract with us, it will be necessary for us to process your personal data b) Compliance with a legal obligation we are subject to certain legal requirements which may require us to process your personal data. We may also be obliged by law to disclose your personal data to a regulatory body or law enforcement agency c) Purposes of legitimate interests Either we, or a third party, will need to process your personal data for the purposes of our (or a third party's) legitimate interests, provided we have established that those interests are not overridden by your rights and freedoms, including your right to have your personal data protected. Our legitimate interests include responding to requests and enquiries from you or a third party, optimising our website and customer experience, informing you about our products and services and ensuring that our operations are conducted in an appropriate and efficient manner; d) Consent We may ask for your consent to process your personal data in a particular way. 2. OVERSEAS TRANSFERS The Company may transfer only the information you provide to us to countries outside the European Economic Area (‘EEA’) for the purposes of providing you with work-finding services. We will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. 3. DATA RETENTION The Company will retain your personal data only for as long as is necessary. Different laws require us to keep different data for different periods of time. The Conduct of Employment Agencies and Employment Businesses Regulations 2003, require us to keep work-seeker records for at least one year from (a) the date of their creation or (b) after the date on which we last provide you with work-finding services. We must also keep your payroll records, holiday pay, sick pay and pensions auto-enrolment records for as long as is legally required by HMRC and associated national minimum wage, social security and tax legislation. Where the Company has obtained your consent to process your personal and sensitive personal data, we will do so in line with our retention policy. Upon expiry of that period the Company will seek further consent from you. Where consent is not granted the Company will cease to process your personal data and sensitive personal data. This includes information contained within your candidate pack, which is recorded at the time of registration and held for a period of up to 6 years, where you have either been introduction to a client as a temporary worker or as a permanent employee. 4. YOUR RIGHTS Please be aware that you have the following data protection rights: • The right to be informed about the personal data the Company processes on you; • The right of access to the personal data the Company processes on you; • The right to rectification of your personal data; • The right to erasure of your personal data in certain circumstances; • The right to restrict processing of your personal data; • The right to data portability in certain circumstances; • The right to object to the processing of your personal data that was based on a public or legitimate interest; • The right not to be subjected to automated decision making and profiling; and • The right to withdraw consent at any time. Where you have consented to the Company processing your personal data and sensitive personal data you have the right to withdraw that consent at any time by contacting the person listed above and, where applicable, any representative of the controller and the data protection officer. Please note that if you withdraw your consent to further processing that does not affect any processing done prior to the withdrawal of that consent, or which is done according to another legal basis. There may be circumstances where the Company will still need to process your data for legal or official reasons. Where this is the case, we will tell you and we will restrict the data to only what is necessary for those specific reasons. If you believe that any of your data that the Company processes is incorrect or incomplete, please contact us using the details above and we will take reasonable steps to check its accuracy and correct it where necessary. 5. SOURCE OF THE PERSONAL DATA The Company may source your personal data/sensitive personal data by the following means: • Job board CV databases • Direct applications by email, social media or post • Our website • In person (“walk-in”) • Referral scheme Please note that this information may have come from a publicly accessible source. 6. COMPLAINTS OR QUERIES If you wish to complain about this privacy notice or any of the procedures set out in it please contact the above-named person and, where applicable, any representative of the controller and the data protection officer. You also have the right to raise concerns with Information Commissioner’s Office on 0303 123 1113 or at https://ico.org.uk/concerns/, or any other relevant supervisory authority should your personal data be processed outside of the UK, if you believe that your data protection rights have not been adhered to. Click here to view our privacy policy.