Technical Sales Support
Northwich 
Full-time | Permanent

£28,000 - £32,000 per annum 

About the Role
We are recruiting on behalf of a well-established engineering business that designs and manufactures specialist scientific and industrial instruments sold worldwide.

They are seeking a Technical Sales Support Engineer to support both existing products and new sales enquiries. This is a varied role combining technical support, customer interaction, and hands-on electronics work.

Key Responsibilities

• Provide technical support to customers via phone, email, and remote tools
• Diagnose and resolve hardware and software issues efficiently
• Act as a key technical contact throughout the customer lifecycle
• Support sales activity with technical input, documentation, and cost estimates
• Carry out root cause analysis and implement preventative solutions
• Deliver training and guidance to customers and internal teams
• Assist with testing of new products prior to release
• Maintain accurate records within the support/ticketing system
• Work closely with engineering and service teams to improve products

Requirements

• Degree (or equivalent experience) in Electronics or a related discipline
• Strong knowledge of analog and digital electronics (essential)
• Excellent communication and interpersonal skills
• Self-motivated with the ability to work independently
• Experience in technical support, troubleshooting, or a similar role
• Comfortable working with customers and internal stakeholders

Benefits

• 25 days holiday plus bank holidays
• Christmas shutdown
• Workplace pension scheme
• Half-day finish on Fridays
• Free on-site parking
• Discounted gym membership (WorkFit programme)
• Company social events

Apply now by sending your CV to leanne@kpir.co.uk or call 01270 589943 to speak directly with Leanne about the role.

INDCOM