This is a strategic leadership role within the Finance Control Division, responsible for safeguarding the organisation’s revenue streams by preventing financial losses from leakages, fraud, and system inefficiencies. The Senior Manager oversees the full scope of Revenue Assurance (RA) and Fraud Management (FM) operations, policies, and reporting frameworks, ensuring the financial integrity and profitability of the organisation.

Purpose of the Role

• Protect and maximise company revenue by identifying and addressing areas of leakage and exposure.

• Lead and implement robust fraud prevention measures to mitigate financial risk.

• Develop, review, and enforce policies and procedures that strengthen financial oversight and compliance.

• Ensure that revenue recording, billing, and financial systems operate with maximum accuracy and security.

Key Responsibilities

• Develop and execute short- and long-term operational plans for the RA & FM department aligned with financial control objectives.

• Oversee reconciliation of all revenue streams, including customer billing, service usage, and roaming revenue.

• Lead the detection, analysis, and resolution of revenue leakage incidents through root-cause identification and process improvements.

• Supervise the implementation of fraud management strategies, including system audits, usage pattern analysis, and internal threat monitoring.

• Ensure quality assurance and testing of new systems and process changes that affect revenue flows.

• Design and recommend enhanced analytical systems, financial models, and monitoring techniques to support decision-making.

• Review and enhance SOPs and internal controls to future-proof operations against evolving risks.

• Drive compliance with industry best practices, standards, and internal governance frameworks.

• Report on the financial impact of RA/FM initiatives and present findings to senior leadership.

• Manage, mentor, and develop a high-performing team, fostering a proactive and ethical culture.

Strategic Impact

• Protects tens or hundreds of millions in potential revenue through early fraud detection and leakage control.

• Enables data-driven improvements in systems and operations by aligning finance with digital transformation efforts.

• Reduces exposure to internal and external threats by embedding a preventive culture within the finance and operations landscape.

Ideal Candidate Profile

• Bachelor’s degree in Finance, Business Administration, or a related field.

• Minimum of 8 years total experience, including 3+ years in management.

• Deep expertise in revenue assurance, fraud detection, financial forensics, and billing systems reconciliation.

• Demonstrated experience in policy development, strategic planning, and risk mitigation.

• Strong leadership, decision-making, and stakeholder management skills.

• High ethical standards, with strong analytical thinking and a proactive mindset.