Office Supervisor – Full Time

Salary: £30,000 – £35,000
Location: Bristol (BS39 area)

An exciting opportunity has arisen for an experienced Office Supervisor to lead a busy customer service department.

In this role, you’ll oversee and coordinate daily administrative and customer service functions, ensuring smooth workflow, staff productivity, and compliance with company procedures. You’ll play a key role in maintaining an efficient, well-organised, and supportive office environment.

Key Responsibilities:

• Supervise and coordinate daily team operations

• Organise workflow, delegate tasks, and manage workloads effectively

• Ensure calls and emails are handled promptly and professionally

• Maintain high standards of customer service

• Oversee order and payment processing

• Support the team in resolving customer queries and escalating when needed

• Communicate with credit control and transport teams to prioritise orders

• Conduct regular 1:1s and manage holiday/work rotas

• Provide training, guidance, and motivation to the team

• Drive process improvements and ensure compliance with policies and regulations

About You:

• Proven leadership experience within an office or customer service environment

• Confident in conducting 1:1s and developing team members

• Strong communication and delegation skills

• Excellent IT literacy

• Organised, motivated, and calm under pressure

• A proactive problem solver with a professional attitude

Hours:

• Monday to Friday, 8:00am – 5:00pm (40 hours per week, 1-hour unpaid lunch)

• Saturday mornings on a rota basis (paid at overtime rate)

If you’re a people-focused leader who thrives in a fast-paced environment and enjoys keeping operations running smoothly, we’d love to hear from you.