We are recruiting for a motivated 1st Line Engineer to be the first point of contact for desktop and infrastructure support across busy London portfolio. This is a fantastic opportunity to gain hands-on experience in a fast-paced environment, supporting critical systems and building the foundations for a career in IT infrastructure.

The role:

• Deliver first-line support and troubleshooting for desktop and infrastructure issues.
• Escalate complex cases to senior engineers with root cause analysis.
• Carry out daily system checks (servers, networks, comms rooms, backups).
• Support the IT team with technical tasks, maintenance, and updates.
• Keep clear records and communicate effectively with clients and team leaders.

Experience:

• Previous IT support desk, analyst, or network experience.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• A real passion for IT with a drive to learn and grow.
• CompTIA A+ certification (desirable).

Why join?

• Work across dynamic London sites with varied systems and environments.
• Be part of a supportive IT team with real opportunities for growth.
• Progression pathway into infrastructure engineering and senior technical roles.
• Exciting, hands-on work including market support and project installations (from end-user equipment to CCTV, switches, and more).