Customer Service Advisor

Sandbach

£27,000 - £30,000 (DOE) + Bonus

Are you passionate about delivering exceptional customer service?

Do you thrive in a fast-paced environment?

Are you happy working in a team environment?

If so, we have the perfect opportunity for you. KPI Recruiting are looking for an experienced customer professional to join a small & friendly team. This is a fast paced environment, and will require a high level of accuracy as you will be processing high volumes of orders daily. We are looking for a dynamic, customer centric candidate, with a proven track record of accurate order processing and the ability to work to deadlines. 

Key Responsibilities:

• Process between 30 and 50 orders per day.
• Keep customers informed about their order status and delivery time frames.
• Make adjustments to repeat orders as needed.
• Handle customer inquiries and resolve issues promptly.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with other departments to ensure timely order fulfilment.
• Provide feedback on the efficiency of the customer service process.
• Assist in the development and implementation of customer service policies.

Requirements:

• Experience working in a fast-paced customer service team.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Proficiency in using customer service software and tools.

For more information call 01270 589 943 or email Lilyj@kpir.co.uk 

INDCOM

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted