Field Service Engineer

Leeds, Yorkshire

£29,500 + Company Vehicle + Benefits

Based within the Yorkshire region and working as part of the Yorkshire team, this role focuses on the provision of a high-quality maintenance and technical support to end customers in this area.  In addition to providing service support to UK sites and possibly some global travel.  

• Provide exceptional service to customers within a designated region
• Installation of company and third-party systems and products
• Carry out hardware and software modifications/upgrades on existing sited equipment
• Regular PPM maintenance of existing products
• Root cause analysis and removal of issues
• Continuous improvements in the processes and service we offer
• Reactive call-out response on customer sites within a designated region on a rota basis.  This is will include working some unsociable hours
• Management and control of spare parts allocated to you and in your region
• Communication and escalation of any service issues in line with the relevant processes
• Flexibility to travel to cover for other regions during periods of high workload
• Working as part of a team or individually responding to on-site customer support requests
• Weekend and evening call out cover on a rota system with other regional engineers
• To undertake any other duties required by management to meet the needs of the business
• Use the Service Management system accurately and in real time to aid reporting
• Provide a service level in line with Service Agreements
• Ensure call cover is maintained in region during periods of holidays and sickness 
• Keep accurate boot stocks and consume parts as per the process
• Ensure all equipment is serviced to the required standard and on-site records accurately maintained

Skills & Experience

• Ideally 5 years related technical maintenance/service support experience
• Sound electrical/electronic background with recognised engineering qualifications an advantage
• Experience of Networks and server installation and maintenance an advantage
• PC literate with ability to create, modify and maintain MS office documents (excel, Word, PowerPoint)
• Ability to work away if required with flexible approach to working hours and location
• Full UK driving licence
• Proven organisational skills and self-motivated

Benefits

• Company vehicle
• Pension scheme
• Cycle to work scheme
• Life insurance (4x salary)

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