Passenger Assistance Agent
Hourly Rate: £9.71 - £10.42 Per Hour
Hours: Shift patterns including early mornings, afternoons and weekend shifts
Location: Christchurch

Tru Talent are delighted to be working with one of the leading UK based Airports who are looking for Passenger Assistance Agent to help within the terminal throughout the summer season.

Job Summary

To provide all necessary help and support to passengers requiring special assistance as required by our customer airlines which may include and other duties as assigned.

Responsibilities needed for the Passenger Assistance Agent:

• Assist passengers as needed with special requirements It is understood that Special Assistance means any person whose mobility is reduced due physical incapacity (sensory or locomotory), an intellectual deficiency, age, illness, or any other cause of disability when using transport and whose situation needs special attention, including the bespoke adaptation of a person’s needs in respect of the services provided to all passengers.

• Such as persons with reduced mobility (PRM), hidden disabilities, illness, age or any other cause of disability,
• To ensure that the Special Assistance service requests are conducted in a compliant, professional and courteous manner ,in accordance with customer/passenger’ wishes with safety and passenger dignity maintained at all times and that the use of specialised equipment is carried out as trained and in accordance with airport regulations and any other applicable legislation.
• The scope of our provision is to aid from point of surface arrival at Bournemouth Airport to aircraft seat and aircraft seat to onward travel. The Special Assistance Set down and pick-up points will include forecourts, short-term, long-term and disabled car parks, bus/coach stops, and taxi stands.
• To act as the primary Customer interface when a Passenger requiring special assistance is in our care
• Ensuring they are handled in a safe, compliant and customer friendly manner
• Direct passengers through Customs, Immigration, and quarantine as required
• Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements
• Comply with BIA Handling Ltd Standard Operating Procedures (SOP’s)
• Operate computers and specialist equipment such as airline specific software
• Produce work-related documentation when required
• Maintain the highest standards of safety and security always
• Aircraft Cleaning
• Other duties as assigned
• The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Skills and experience needed for the Passenger Assistance Agent:

• Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

• Ability to speak and understand the English language
• Excellent communication skills (written and verbal)
• Ability to follow processes and procedures and apply flexible approach when required
• Willingness to work in inclement weather if required
• Passionate about customer service
• Self-motivated and able to work independently

A DBS, Security check and 5 year working history references will be undertaken and will be required prior to you commencing work and the offer of employment will be subject to receiving this on time.

Please contact Aimee Wilkins at Tru Talent on 07851755207 or 01202 237129, using reference (219) or you can ‘Apply Now'.