General Manager – Branded Hotel, Maidstone

Salary: Competitive + Bonus + Benefits

We are currently seeking an experienced and dynamic General Manager to lead the operations of a well-known branded hotel in Maidstone. This is an exciting opportunity for a proven leader within the hospitality sector to take ownership of a thriving property and drive both commercial performance and guest experience.

As General Manager, you will be responsible for the overall success of the hotel, ensuring operational excellence, strong financial performance, and a culture of service excellence. You’ll lead, inspire, and develop your team, maintaining the highest brand standards while driving revenue and profitability.

Responsibilities:

• Lead day-to-day hotel operations, ensuring smooth running across all departments
• Deliver and exceed financial targets, including revenue, profit, and cost control
• Drive exceptional guest satisfaction, maintaining brand standards at all times
• Recruit, develop, and retain a high-performing team
• Ensure compliance with health, safety, and legal requirements
• Work closely with regional and head office teams on strategic initiatives
• Identify and implement opportunities for growth, sales, and brand visibility

Requirements:

• Proven track record as a Hotel General Manager (or strong Deputy GM/Operations Manager ready to step up) within a branded or corporate hotel environment
• Strong commercial acumen with experience in rooms, F&B, and conference/events operations
• Excellent leadership skills with the ability to inspire and motivate large teams
• A guest-centric approach with a passion for delivering exceptional hospitality
• Strong financial and analytical skills, with the ability to manage budgets and drive results