KPI Recruiting Ltd
Logo

Customer Service (Permanent)

Yesterday by KPI Recruiting Ltd : Commercial

Job Location:
United Kingdom -England -North West England -Cheshire -Crewe
Salary:
£25,500 - £25,500/annum + Benefits

Customer Service Advisor 

Hybrid 

Crewe 

£25,500 per annum plus excellent company benefits 

We are looking for a dedicated individual to join a friendly and fun team in a fast-paced, customer-focused role.

This position requires exceptional communication skills, motivation, and enthusiasm to ensure we consistently provide excellent outcomes for all customers.       

Main Responsibilities

  • Customer Support: Provide support via phone, email, post, live chat, and social media.
  • Records Maintenance: Keep accurate customer records.
  • Member Records: Import, update, and verify data.
  • Credit Management: Reconcile payments, maintain ledgers, and control credit.
  • Customer Interactions: Handle sensitive situations professionally and resolve complaints.
  • Performance Targets: Aim to exceed set performance benchmarks.
  • Portal Adoption: Help members use new digital platforms.
  • Good Outcomes: Go above and beyond to support members, especially vulnerable ones.
  • Data Protection: Report any data breaches promptly.

We are looking for a confident and professional candidate who can demonstrate the following;

  • Excellent verbal and written communication
  • Empathetic and understanding when problem solving             
  • Well-organised, with high attention to detail and the ability to prioritise
  • Ability to work on own initiative and with others in team
  • Strong administrative skills
  • Proficiency with Microsoft Office

Along with your starting salary, you will benefit from annual pay reviews, support investment into any training or qualification you may wish to achieve, a generous annual leave package and much more!

To apply please call Leanne 01270 589943 or email your CV to leanne@kpir.co.uk

INDCOM 

Application Details

Want to apply faster? log in   sign up
Fields marked * are mandatory and must be completed.
* Upload your CV
No file chosen
Cover letter

Personal details

Title
* First name
* Last name
* Email address
Mobile phone
Home phone
Work phone

Eligibility

* Work eligibility
You need to indicate if you are eligible to apply for this vacancy located in the United Kingdom
Privacy notice
We take your privacy seriously and will only use your information to administer your application. To process your application we may contact you by telephone or email. We may include your details in our talent pool database for recruiting purposes. Click here to view our privacy policy.


Powered by Logic Melon ATS • Privacy Policy
© Copyright 2025