Customer Service Advisor | Bury | £25,000 per annum + yearly bonus | Monday to Friday 8:30am to 5pm

Are you an experienced customer service professional ready to take the next step in your career? If you have previous experience working in an office based customer service role, we want to hear from you!

KPI Recruiting are working with a highly reputable, growing company based in Bury, who are looking to expand their existing team of twelve in the Customer Service department.

You’ll be the first point of contact for their customers, providing support, resolving queries, and ensuring a high standard of service delivery.

Key Responsibilities:

• Handling inbound calls and emails from business customers
• Resolve customer queries efficiently and professionally
• Maintain accurate records of interactions using our in-house CRM system
• Sending emails to clients to provide updates regarding ongoing queries
• Work collaboratively with internal teams to resolve complex issues
• Support the team in meeting service targets and KPIs

What We’re Looking For:

• Previous experience working in a collaborative customer service department, with the ability to communicate with customers via both written and spoken methods
• B2B customer service experience is highly desirable!
• A problem-solving mindset with strong attention to detail
• Comfortable working in a fast-paced, customer-focused environment
• IT literate and quick to learn new systems

What We Offer:

• 25 days holiday plus bank holidays  
• Early Finish Friday!
• On site gym
• Free on site parking
• Annual bonus – company and individual performance based
• Opportunities for career progression
• Employee wellness programme and social events

INDCOM