CRM Systems Officer 

Location: Hanley

Hours : Monday to Friday ,8am – 4pm

Salary: Up to £27,000

The Role:

Our client is seeking a proactive and detail-oriented Digital & CRM Systems Officer to take ownership of their CRM and digital infrastructure.This role is key to ensuring the smooth operation, accuracy, and continuous improvement of the organisation’s  CRM platform and related systems. You’ll play a vital part in maintaining high-quality data, supporting internal teams with reporting and automations, and helping to enhance the digital experience for both staff and members.The position also involves coordinating general IT support, working with third-party providers, and driving forward digital best practices across the business.

Key Responsibilities:

• Oversee daily CRM administration, including user permissions, access controls, and configuration
• Ensure all data is accurate and up to date through regular maintenance, duplicate checks, and validation
• Create and maintain dashboards, reports, and KPIs that provide actionable insights for internal teams
• Support the development of automated workflows to streamline key business processes
• Document and produce clear user guides and quick-reference materials to support system users
• Serve as the first point of contact for all CRM and digital-related queries, escalating when needed
• Collaborate with IT partners to resolve technical issues efficiently and minimise downtime
• Set up new users with required accounts, permissions, and devices, ensuring smooth onboarding
• Maintain and update an accurate digital asset register, including devices, licences, and warranties.
• Support day-to-day technical requests, including troubleshooting common issues with Microsoft 365, Teams, and Wi-Fi connectivity
• Assist with technology setup and support during in-person or virtual events
• Support staff training and ongoing system learning to ensure confident and consistent CRM usage
• Cover aspects of the Data & Communications Team Lead’s responsibilities as needed for holidays or succession planning
• Uphold organisational values and contribute to a collaborative and forward-thinking team culture

About you:

• Take ownership of assigned duties and deliver work to a high professional standard
• Adhere to all company policies, quality procedures, and security protocols
• Actively participate in meetings, training, and performance reviews
• Represent the organisation positively when interacting with members, partners, or external stakeholders
• Be flexible and willing to support colleagues or take on additional duties as required

Interested? Call Maria on 01782 712230 or email Mariap@kpir.co.uk

INDCOM