CUSTOMER SERVICE ADMINISTRATOR 

NORTHWICH 

8.30 - 4.30 MONDAY - FRIDAY *** NO WEEKEND WORK***

£12.21 - 12.56PH 

PERMANENT

Are you passionate about delivering exceptional customer service and enjoy solving problems over the phone? We’re looking for a proactive, detail-oriented Customer Service Advisor to join my clients' dynamic team.

What You Will Do:

As a key member of our team, your main responsibility will be to ensure customer queries are resolved effectively, efficiently, and with care. Your day-to-day duties will include:

• Handling incoming calls promptly, identifying the caller and their needs, and providing accurate, policy-aligned resolutions.

• Delivering outstanding service via telephone and email, always aiming for first-time resolution and customer satisfaction.

• Returning voicemail messages daily, ensuring no query is left unanswered.

• Proactively following up with customers and training providers weekly to resolve outstanding queries and update contact details.

• Performing quality checks by proofreading cards before issuance and conducting follow-up satisfaction checks with at least 5 customers weekly.

• Supporting training providers with expiring packs, ensuring timely action despite automated notifications.

• Ensuring fast, accurate registration production, maintaining a 48-hour turnaround in line with training guides and procedures.

• Maintaining excellent communication skills and accuracy in all interactions and documentation.

What We’re Looking For:

• Previous experience in a customer service or call centre environment (desirable)

• Excellent telephone manner and written communication skills

• High attention to detail and organisational skills

• Ability to work independently and meet daily targets

• Comfortable working with databases and internal systems

What We Offer:

• A supportive team environment

• Opportunities for training and professional development

• Competitive salary and benefits package

• The chance to make a real impact on customer experience

• 32 Days Holiday (Including bank holidays + your birthday)
  
  
• Free Parking 
  
  
• Company social events 

Call Lily on 01270 589 943 or Email lilyj@kpir.co.uk 

INDCOM