Danish-Speaking Customer Support Specialist – Lisbon, Portugal

Location: Lisbon, Portugal
Contract: 12 months
Start Date: Ongoing
Salary:

• €1,358 gross/month + free accommodation (private room in a shared company apartment)
• Or €1,620 gross/month if you arrange your own housing

Role Overview

Join our Lisbon-based team as a Danish-speaking Customer Support Specialist. You’ll play a key role in guiding customers through their order journey—from delivery management and payment issues to returns and refunds. This position combines customer service, administrative support, and problem-solving in a fast-paced, international environment.

Key Responsibilities

• Support customers with order-related inquiries via phone, email, and chat
• Manage deliveries, returns, payment issues, refunds, and order updates
• Handle sensitive information in compliance with PCI and GDPR regulations
• Liaise with couriers, financial institutions, and internal departments
• Identify, assess, and escalate complex issues as needed
• Maintain high service quality standards and meet individual/team KPIs
• Follow project guidelines and leverage internal knowledge base for solutions

Requirements

• Fluent in Danish
• Proficient in English (C1 level) – written and spoken
• High attention to detail and data accuracy
• Ability to work independently and handle confidential information
• Strong communication and problem-solving skills
• Flexible and willing to work rotating shifts (including weekends and holidays)
• Previous experience in back-office, SAP, or order management is a plus

Working Hours

• 40 hours/week (8-hour shifts + 1-hour lunch break)
• Rotating shifts between 07:00–24:00, Monday to Sunday
• Overtime may be required depending on workload

Contract Benefits

• Portuguese employment contract
• 20–22 days of paid vacation/year (depending on contract start)
• Holiday and Christmas bonuses
• If working on Portuguese public holidays, you'll receive a compensatory day off

Accommodation Option

• Free private room in a company-rented apartment (shared with other employees)
• Fully furnished, with utilities, internet, and linens included
• Available only for international hires living more than 100km from Lisbon
• No pets allowed

Remote Work

• Work-from-home setup available
• All necessary equipment provided (PC, screen, keyboard, mouse)
• Occasional on-site presence may be required at Lisbon hubs based on project needs