Service Manager

Job Type: Full Time, Permanent

Location: Shipdham, Norfolk, Dunstable, Bedfordshire or Swinton, Manchester

Working Hours: 08:00am – 17:00pm, with half an hour unpaid lunch break

Salary: DOE

Benefits:

• Company Pension
• Company Vehicle
• Company Mobile Phone.
• Premier Inn Business Account Card.
• Enhanced Annual leave dependent on time served, first increase of one day after 2 years.
• On the job training will be provided

Within the Falcon Group is Falcon Tower Crane Services, the largest tower crane supplier in the UK and one of the largest in the world with just under 450 tower cranes nationwide. Falcon Power Generation with 400 generators nationwide along with Falcon Freight who operate a fleet of 37 HGV vehicles with a selection of units supporting artic and rigid HIAB cranes.

Falcon Power Generation runs a modern fleet of over 400 Stage IIIA & Stage V compliant sets, Flywheel technologies plus 1,000, 2,000, and 3,000 litre fuel tanks.

We have also invested in alternative power solutions to assist with fuel and carbon reductions, we run an ever-expanding fleet of Battery Energy Storage Systems which has had outstanding results in reducing fuel consumption and emissions.

Falcon Power Generation also supplies a large range of ancillary items such as distribution boards and cabling. In addition, the company has its own crane mounted trucks for ideal delivery and placement.

In addition to Power solutions, we also run a fleet of ten telehandlers.

With its head office based in Swinton, and other locations to include Newport, Bedfordshire and Norfolk, Falcon Power are ideally placed as a national distributor.

We are looking for a full-time experienced Service Manager with industry-specific expertise, to be based in either Shipdham, Norfolk, Dunstable, Bedfordshire or Swinton, Manchester.

Job Summary:

Working collaboratively within the Power Division, you will be responsible for the maintenance, servicing, refurbishment and breakdowns on our fleet of Generators, Hybrids, Battery Solutions and Telehandlers ensuring accurate records are kept of all work carried out and the engineers complete their paperwork in a timely manner. You will also be responsible for ensuring the Depot and Field Engineers time is utilised in an effective and efficient manner to achieve Business and Customer needs.   

Responsibilities:

• Plan all routine maintenance and servicing on our fleet of Generators, Hybrids, Battery Solutions and Telehandlers ensuring an accurate record is kept of all work carried out and the engineer’s paperwork is completed in a timely manner.
• Manage the breakdowns on our fleet of Generators, Hybrids, Battery Solutions and Telehandlers ensuring an accurate record is kept of all work carried out and the engineer’s paperwork is completed in a timely manner.
• Arrange and monitor the progress of refurbishments and major repairs on our fleet of Generators, Hybrids, Battery Solutions and Telehandlers ensuring an accurate record is kept of all work carried out and completed.
• Arrange and oversee the preparation of distribution equipment ensuring an accurate record is kept of all work carried out and completed.
• Liaise with suppliers for required parts and follow Company Procedures in purchasing of this equipment.
• Oversee and manage the Depot and Field Engineers ensuring their time is utilised in an effective and efficient manner.
• Produce Case Studies for innovative solutions.
• Ensure general housekeeping is to of a high standard ensuring work areas are clean and tidy.
• To be available to support, where necessary, our engineers assigned to the on-call rota to cover out of hours breakdown calls.
• General administration duties involved within the above responsibilities.

Qualifications/Experience/Knowledge:

• Proficiency in IT systems, including Excel, Word, SharePoint.
• A strong knowledge of diesel Generators, Hybrids and Battery Solutions.
• A strong knowledge of Deep Sea Electronics.
• Full Clean Driving Licence. Travel for the job role will be required between Depots.

Skills/Abilities/Competencies:

• Excellent attention to detail and accuracy. 
• Excellent organisational skills and method of working to support the process of working on multiple tasks at once.
• Ability to use your own initiative.
• The ability to work well in a team along with co-ordinating effective lines of communication among the team.
• To be an effective team member with a highly supportive and collaborative approach.
• The ability to work independently.
• Ability to work under pressure.
• The ability to work to exemplary standards.
• Strong problem-solving abilities and a hands-on approach to tasks.

Personal Attributes:

• Be aware of your own limitations in knowledge and experience.
• A flexible approach to working hours.
• Have a responsible attitude.
• Be able to demonstrate adequate literacy and numeracy.
• Takes pride in your work.
• Strong work ethic.
• A can-do attitude.
• A desire to learn and improve knowledge and skills.
• To be motivated and enthusiastic.
• Have excellent timekeeping.
• Persistence and determination.
• Self-motivated and goal oriented.