German-speaking Team Manager
 Athens, Greece (On-site)
Employment Type: Permanent Contract

Salary gross €1300 a month +  bonus up to 10% + private medical + vouchers

About the Role

Are you an experienced leader with a passion for team development and operational excellence? We are looking for a German-speaking Team Manager to join our dynamic team in Athens, Greece. In this role, you will lead and motivate a team of advisors, ensuring they meet or exceed performance goals while fostering a positive, collaborative environment.

If you are a proactive leader with strong communication skills and a passion for coaching teams to success, we want to hear from you!

Your Responsibilities

As a Team Manager, your daily tasks will include:

• 🗣️ Effective Communication: Provide clear and timely communication to your team, sharing operational, management, and project-related updates.
• 📊 Performance Management: Monitor and review the work of advisors, ensuring performance meets required standards. Take action when needed, using tools and techniques to address underperformance.
• 💡 Problem Solving & Decision Making: Analyze results, identify problems, and take corrective action to meet project deadlines and objectives.
• 👥 Team Development: Motivate, coach, and support advisors, encouraging skill development and continuous learning.
• 📈 KPI Management: Set clear performance expectations and ensure consistent achievement of key performance metrics.
• 🎉 Team Spirit & Engagement: Foster a positive team environment, promote engagement, and ensure implementation of feedback from employee satisfaction surveys.
• ⚠️ Compliance & Safety: Ensure all team members adhere to company guidelines and regulatory, health, safety, and security standards.
• 📞 Client Issue Resolution: Communicate any client-related issues to the Operations Manager in a timely and accurate manner.

What You’ll Need to Succeed

To be successful in this role, you’ll need:

• Language Skills: Native or proficient German (mandatory) and an advanced level of English (C1 or higher, written and spoken). Knowledge of another European language is a plus.
• Experience: At least 12 to 18 months of experience in a call center environment, as a Team Manager.
• Leadership Skills: Demonstrated ability to lead, coach, and inspire teams toward achieving performance goals.
• Interpersonal Skills: Excellent communication skills (both written and verbal) and the ability to engage positively with staff at all levels.
• Problem-Solving Abilities: Strong analytical skills to assess performance, troubleshoot issues, and recommend improvements.
• Time Management: Ability to prioritize, manage multiple tasks, and meet deadlines in a fast-paced environment.
• Legal Requirements: EU citizenship or a valid work permit for Greece. Local candidates are preferred, as the position is office-based.

Preferred Skills & Qualities

• People-Oriented: Empathetic, supportive, and able to build strong relationships.
• Tech-Savvy: Comfortable adopting and using new technologies.
• Dependable & Responsible: Reliable and able to work independently when needed.
• Policy Knowledge: Familiarity with policy work and the ability to apply it in day-to-day operations.

Education & Qualifications

• Bachelor’s degree in a relevant field (or directly related work experience).
• Previous experience as a Team Manager in a customer service, contact center, or similar role.

On Offer

Salary & Benefits

• Gross Monthly Salary including language bonus: €1,300
• Performance Bonus: Up to 10% (based on KPIs) after the first 3 months
• Medical Insurance: Private insurance via Generali
• Meal Vouchers: €5 per working day (UpHellas Card)

Holidays & Bonuses

• Annual Leave:

  • 1.67 business days per month (per Greek law, first year).

• Public Holidays:

  • Greek public holidays apply.
  • Compensation provided for working on public holidays.

• Seasonal Bonuses:

  • Easter Bonus: Half a monthly salary
  • Summer Bonus: Half a monthly salary
  • Christmas Bonus: Full monthly salary

• 📚 Training & Development: Full paid training and continuous learning opportunities to boost your career.
• 📄 Permanent Contract: We value stability and long-term growth.
• 🏥 Private Healthcare: Comprehensive health insurance for your well-being.