Homelessness & Housing Solutions Officer 

Redditch

Initial Contract up Until February 2026 with View To Extend 

MUST HAVE DBS!

Day-to-day of the role:

• Deliver superior quality Homelessness and Housing Solutions and Advice Services that are customer centric and have high regard for equality, diversity, understanding and
  respect for people and their individual circumstances.
• Act as the central hub for all approaches and enquiries to the homelessness, housing solutions and void and allocation service, committing to resolve all approaches and
  enquiries at first point of contact and where they cannot be resolved, ensuring timely co-ordination of onward referral to the right team or person.
• Operate a telephone duty system that ensures that all inbound telephone calls to the
  service are handled professionally and within any set service levels in operation at the time.
• Operate a professional customer facing triage service at public offices on a duty rota system, offering primary homelessness and housing solutions advice in accordance with Part VI & VII of the Homelessness Act, The Housing Acts, Homelessness Reduction Act and the Homelessness Code of Guidance, that enables customers to make informed decisions about their housing options and that enables you to make a decision to refer the case to a specialist officer through relevant systems and processes in operation at the time.
• In cases of emergency homelessness, undertake to find and secure temporary accommodation on behalf of specialist case officers
• Promote self-service at every opportunity and encourage and provide professional and courteous assistance to customers in accessing all aspects of the service that have become digitalised, either in person in public offices, in writing or over the telephone.
• In accordance with the Allocations Policy, give appropriate advice to applicants wishing to join the housing register, so that expectations are clearly managed, and they can make informed decisions about their options before joining the register.
• Where the approach results in an application to join the register, in every case ensure that appropriate support and assistance is provided to the applicant to make the application digitally and advice on how to operate the Redditch Home Choice System.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
  
To discuss this vacancy in further detail or any other vacancies, please contact our Team on 02085149152 or email  hallew@4recruitmentservices.com