• Acting as the first point of contact for HR-related queries via the central HR inbox, ticketing system, phone and in person
• Responding to queries in a timely and professional manner, escalating where necessary
• Preparing standard and ad hoc correspondence such as offer letters and contract changes
• Providing general administrative support including photocopying, scanning and filing
• Supporting employee lifecycle processes, including:
• Onboarding new joiners (documentation, right-to-work checks, inductions, system updates)
• Processing leavers (documentation, payroll updates, exit administration)
• Managing probationary periods and fixed-term contracts
• Maintaining accurate records in the HR system and updating payroll with relevant employee changes
• Processing routine requests, including mortgage, employment and tenancy references
• Administering employee benefits such as the Fitness Allowance and eye care vouchers
• Producing HR reports and assisting with data presentation in Excel
• Supporting the Recruitment and Early Careers teams with ad hoc duties during peak periods
• Contributing to continuous improvements in HR processes and undertaking other reasonable duties as required

This job description encompasses the main duties of the role and is by no means exhaustive. It is anticipated that duties may vary from time to time according to the needs of the department.