Finance Customer Representative

Solihull

Initial 12 Month Contract

37.5 hours a week: Mon - Fri 08:30-17:00

£13.80 PAYE hourly rate plus holiday and pension contribution OR £18.60ph via an umbrella company basis.

Do you have a strong track record in providing outstanding customer support? Are you someone who values precision, stays highly organized and pays close attention to the details?

If that sounds like you, this exciting opportunity could be a great fit. We’re looking for a Finance Customer Representative with a financial background to play a key role in providing first-line support, coordinating services, resolving problems and offering recommendations on selected products and services.

What will you do?

• Addressing customer issues and resolving complaints. Ensuring all customer communication is clearly documented
• Answering inbound customer service inquiries. Providing analysis or troubleshooting and redirecting them when appropriate
• Identifying issues and determining appropriate course of action for effective resolution
• Understanding of products and services offered, providing appropriate solutions to customer queries

Ideally we’re looking for?

• Customer Focus - aligning customer needs and satisfaction as primary considerations in all business decisions
• Service Excellence - ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner - Providing a quality of service that customers describe as excellent
• Data Gathering & Analysis - having the ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment
• Decision Making and Critical Thinking - ability to accurately analyze situations and reach productive decisions based on informed judgment
• Effective Communications - ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
• Problem Solving - ability to apply knowledge of problem solving appropriately to diverse situations
• Relationship Management - ability to establish and maintain healthy working relationships with clients, vendors, and peers

To apply, please submit a copy of your up to date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted.

The above represents a summary of the contract assignment.  A full description of this contract assignment is available. A full explanation of this rate and all deductions will be explained in a key information document (KID) supplied to registered candidates.