Jo Holdsworth Recruitment are looking for Customer Care Advisors on behalf of our well-established, Leeds based client on a full-time, permanent basis. Specialising in products within the healthcare sector, our client is experiencing rapid growth and looking to expand their Customer Care team.

The Role:

You will be responsible for dealing with a variety of queries using different methods of communication including both telephone and email. Queries will often revolve around product knowledge, delivery wait times and adding new customers to the company database. You will also be responsible for issuing orders, ensuring that prescriptions match with order numbers and electronically signing off as soon as possible. A good eye for detail along with the ability to work at pace, all while maintaining high levels of customer service is essential for this role.

Responsibilities:

• Taking inbound calls from healthcare professionals to add new customers to an internal database, provide product knowledge, information on delivery wait times and more.
• Using an internal database to add new customers and log outcome of inbound calls.
• Issuing orders, ensuring order numbers match prescription numbers and signing these off as quick as possible.
• Develop a level of upselling products to customers where possible, however this is not a sales role.
• Building strong relationships with customers / clients.
• Maintaining high levels of customer service at all times with a real passion to help.
• Managing the main inbox to deal with any queries that come through via email correspondence.

Experience required:

• Strong customer service skills both written and verbal.
• Accuracy / attention to detail.
• Good administrative skills.
• Strong verbal and written communication experience
• A passion for helping customers.
• Customer service experience in an office is ideal but not essential.

Location: LS2, hybrid-working.

Salary: £25,500

Hours: Shift pattern includes weekends. Monday – Friday shift 8.30am – 5pm. Saturday 8am – 1pm. Sunday 10am – 2pm. Day off within the week.

INDPERM

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application.

(Jo Holdsworth Recruitment - Recruitment Agency)