Order Processing & Logistics Administrator

KEOGH’S CRISPS

Our Story:

We have been farming the fertile lands of North County Dublin for over 200 years.

Fast forward to today and our family has grown to include more than just flesh and blood; we’ve got an amazing team at the farm, all of whom we consider as family none-the-less. We love working with committed and inspiring people to create something our grandparents would be proud of.From our proud family heritage, hard work and passion for quality, we at Keogh’s Farm are committed to producing Ireland’s finest potatoes, crisps, and snacks that are truly… Grown with Love in Ireland.

Purpose of the Role:

The Order Processing & Logistics Administrator is a vital part of the supply chain process and is responsible for the order capture, planning, coordinating, administration, monitoring and distribution of Keogh’s Crisps. You will facilitate the smooth running of the department with your excellent customer service skills, as well as the ability to multi-task and work well under pressure.

Location: This role is based at our Warehouse & Logistics site in St. Margaret’s, Co. Dublin

Key Areas Of The Role:

• Processing, planning, coordinating and monitoring the order process and timely dispatch of goods, with accuracy and efficiency.
• Regular updating of customer information/products/pricing/promotions onto Diomac (ERP system)
• Responding efficiently to customer product and sales queries
• Processing of invoices, credit notes and debit notes.
• Close liaison with the Sales team, Operation Manager & Crisp Production, Manager, Warehouse & Dispatch operatives. Finance Department and Customers regarding deliveries/orders/stock & other issues.
• Planning vehicle routes & liaising with haulage companies and our own drivers, troubleshooting of any delivery issues that may arise.
• Assuring that all correct paperwork is completed and supplied with all transactions and ensuring conformance to specifications.
• Using a variety of software packages, including Microsoft Office, Diomac, Retail Exchange, WASP, eOrder and Customer/Supplier portals
• Logging and follow-through of any non-conformance issues
• Provision of administrative support to the Sales Managers and Sales team.
• Ad-hoc office duties, data entry, reporting, scanning & filing

Essential Requirements

• Third level qualification desirable.
• 2 to 3 years order processing / general administration experience within the FMCG industry.
• Strong Customer focus and customer service.
• Excellent interpersonal, written & verbal communication skills with the ability to communicate confidently at all levels.
• Strong computer skills with excellent experience of Microsoft Office, experience of using sales databases such as WASP/CRM for report writing purposes.
• Self-starter with the capability to show drive, resilience, and ability to take initiative in a demanding environment.
• Diligent individual, taking ownership of all duties of the role from start to completion.
• Well organised with excellent attention to detail.
• Possess ability to handle pressure and deal with conflicting priorities.
• An ability to work effectively as part of a team.