Office Manager Opportunity – Stoke-on-Trent

MDE are seeking an experienced Office Manager to join our a fast-paced team in Stoke-on-Trent! If you are a strategic leader with a passion for customer service, this role offers the perfect blend of hands-on management and leadership responsibilities.

Key Responsibilities:

• Oversee the Customer Service and Order Processing departments, ensuring smooth daily operations.
• Manage customer enquiries and complaints, driving proactive solutions to enhance satisfaction.
• Lead and mentor teams, conducting performance reviews and fostering a positive environment.
• Develop and implement structured processes to improve efficiency and service levels.
• Collaborate with other departments to ensure customer issues are resolved effectively and in a timely manner.

Key Skills and Experience:

• Proven experience in a similar office management role, ideally within a customer service-driven environment.
• Strong leadership and team management abilities, with a focus on developing a proactive team culture.
• Excellent communication skills and the ability to resolve customer issues with professionalism and empathy.
• Experience in process improvement and implementing structured procedures.
• Proficiency in customer service software and strong IT skills, including the Microsoft Office suite.

This is a fantastic opportunity to take on a dynamic and impactful role within a growing company.