Pay: £30,000.00 - £35,000.00 per year

Hospitality Duty Manager

My client are seeking a one-of-a-kind team leader with a passion for hospitality and the experience to take the team to new heights. Demonstrable experience in customer service & team training are essential and form the cornerstones of this role, along with the willingness and ability to deliver great service yourself.

The Hospitality Duty Manager will oversee day-to-day operations, ensuring a seamless guest experience while leading a team of dedicated staff. As the face of the business during your shift, you will be responsible for managing guest relations, resolving operational challenges, and fostering a welcoming, efficient environment. This is an exciting opportunity for a passionate and experienced hospitality professional to join a dynamic team and make a lasting impact.

Key Responsibilities:

• Guest Experience Management: Ensure all guests receive the highest standard of service and satisfaction during their stay, handling any concerns or complaints with professionalism and efficiency.
• Operational Excellence: Oversee the day-to-day operations of the hotel, restaurant, and other facilities, ensuring smooth service delivery and adherence to the hotel's operational standards.
• Staff Leadership & Development: Lead and motivate the team, ensuring each member is properly trained, equipped, and inspired to deliver exceptional service. Provide on-the-job coaching and support to promote a positive work environment.
• Health & Safety Compliance: Maintain a safe and secure environment for both guests and staff by ensuring compliance with all safety, cleanliness, and regulatory standards.
• Shift Coordination: Manage and prioritise the allocation of resources during each shift, ensuring efficient operations across all departments including front desk, housekeeping, and food & beverage.
• Guest Feedback & Continuous Improvement: Collect feedback from guests and staff, using this information to make improvements and elevate the overall guest experience.
• Problem Resolution: Address and resolve any operational issues that arise during your shift, including guest complaints, staffing issues, or operational delays, ensuring minimal disruption to the guest experience.
• Financial Awareness: Assist with managing departmental costs, including labour, supplies, and inventory, and ensuring resources are used efficiently to maximise profitability.

Key Requirements:

• Experience: Minimum of 3 years in a hospitality management or supervisory role, ideally in a hotel or restaurant environment.
• Leadership: Proven ability to lead, motivate, and inspire a team, while demonstrating excellent communication and interpersonal skills.
• Guest-Focused: A strong passion for providing outstanding guest service and a track record of ensuring customer satisfaction.
• Problem Solver: Ability to think quickly and resolve issues effectively under pressure, ensuring a positive outcome for both guests and staff.
• Operational Knowledge: In-depth understanding of hospitality operations, including guest services, front desk, housekeeping, and food & beverage.

• Organisational Skills: Strong multitasking abilities, with a keen eye for detail and an ability to stay calm and composed in a busy, fast-paced environment.
• Flexibility: Ability to work varied shifts, including evenings, weekends, and holidays, in line with business needs.
• Tech-Savvy: Comfortable using zonal software and other digital tools to manage operations.

What We Offer:

• Competitive salary upto 35k
• Opportunities for career growth and professional development
• A supportive and collaborative team environment
• The chance to work in a multi-functional event space
• Employee discounts on services
• A chance to be part of a team that’s passionate about creating memorable experiences for our guests

• 48 hours a week contract

  Benefits:

  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Gym membership
  • On-site parking