Start Date: within 3 months
Languages: German and English
Location: anywhere in Germany but you must be prepared to travel to sites
Salary: €50.000 - €80.000 depending on experience, car + bonus

The Regional Operations Director is ultimately responsible for managing the business within a defined region on a daily basis.

I am looking for someone with QSR/FOOD Retail experience!

This role ensures safe, efficient, and profitable operations while driving growth across sites, motivating and developing teams, and ensuring excellence in customer and retail partner experience.

The successful candidate will oversee the opening of new sites, recruitment, training, and the consistent delivery of operational standards.

Key Responsibilities

P&L Management & Growth

• Drive profitable growth across the region while managing costs effectively.
• Deliver regional P&L performance to budget and plan with emphasis on food and labor margin management.
• Ensure consistent achievement of like-for-like (LFL) sales growth.

Indicators of Success:

• Regional P&L performance aligned to budget
• Weekly margin performance on track
• Positive sales growth and cost control

Quality & Standards

• Ensure consistent delivery of products to specification, maintaining the brand as a market leader in innovation, service quality, safety, and customer experience.
• Mentor teams to take ownership of quality standards, compliance, and operational execution.

Indicators of Success:

• Reduction in complaints and increase in positive feedback/NPS
• Customer satisfaction measured through surveys, feedback cards, and partner feedback
• High performance in audit, safety, and compliance measures

People & Leadership

• Inspire, lead, and develop teams across the region to deliver exceptional standards.
• Create career pathways by mentoring area managers, store managers, and site teams for progression.
• Promote a culture of ownership, accountability, and customer focus.

Indicators of Success:

• Staff retention and internal promotion rate
• Labor costs aligned with budget and productivity targets
• Updated talent bank and personal development plans in place
• Strong relationships with retail partners and local leadership teams

Rhythm & Routine

• Establish, manage, and continuously improve a structured operating rhythm across sites.
• Ensure consistency in service delivery, performance management, and operational reviews.

Indicators of Success:

• Spot checks and audits confirm adherence to rhythm
• Clear routines embedded at manager and team levels

Task & Controls

• Lead recruitment planning to build a robust talent pipeline.
• Oversee new site openings, from planning to full launch.
• Conduct regular performance and business reviews with area managers.
• Keep all operating manuals, training programs, and systems current.

Indicators of Success:

• Successful new site launches delivered on time and within budget
• Sales performance exceeds targets
• Continuous upgrading of training and processes

Customer & Partner Engagement

• Ensure every customer receives a memorable and engaging experience.
• Build strong relationships with retail partners to align operations with commercial objectives.
• Deliver a consistent and engaging service environment that drives loyalty.

Indicators of Success:

• Mystery shopper results, social media sentiment, and internal reviews reflect excellence
• Partner feedback confirms strong engagement and collaboration

Values & Leadership Behaviors

• Act: Deliver consistently to specification with quality and precision.
• Trust: Prioritize safety, compliance, and efficiency with minimal waste.
• Care: Demonstrate passion for customers, teams, and retail partners.
• Dare: Drive growth and innovation through pride in people, products, and performance.

Leadership Style

• Builds culture through inspiration, mentorship, and direct involvement.
• Focused on long-term growth opportunities while maintaining day-to-day excellence.
• Hands-on leadership—leading by example, not just by instruction.

Experience & Skills Required

• 5+ years’ experience in multi-site retail operations management.
• Minimum 2 years in an area or regional management role.
• Strong P&L ownership and commercial acumen.
• Deep understanding of retail partnerships and customer-centric operations.
• Proven ability to recruit, train, and develop high-performing teams.
• Experience in launching and scaling new locations.
• Detail-oriented, strategic, and highly people-focused.

Cultural Fit – What they Looking For

I need someone who:

• Inspires teams and drives a positive culture of customer-focused quality and innovation.
• Operates with vision, passion, and a “let’s go” leadership style.
• Balances commercial growth with exceptional customer service delivery.
• Acts as both strategist and hands-on leader.

They don’t need someone who:

• Goes through the motions without vision or passion.
• Lacks commercial focus or people development skills.
• Relies solely on systems without engaging directly in operations.
• Avoids detail, accountability, or customer connection.